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conversations","\u002Fbuild\u002Fapps\u002Fchat-channels\u002Fconversations","04.build\u002F03.apps\u002F11.chat-channels\u002F01.conversations",{"title":939,"path":940,"stem":941,"icon":249},"Build a chat channel","\u002Fbuild\u002Fapps\u002Fchat-channels\u002Fbuild","04.build\u002F03.apps\u002F11.chat-channels\u002F02.build",{"title":943,"path":944,"stem":945,"icon":946},"Interop matrix","\u002Fbuild\u002Fapps\u002Finterop","04.build\u002F03.apps\u002F12.interop","i-ph-check-square-offset",{"title":948,"path":949,"stem":950,"children":951,"icon":71},"Improve","\u002Fimprove","05.improve\u002F00.index",[952,953,958,963,968,994,1021,1026,1031,1036],{"title":948,"path":949,"stem":950},{"title":954,"path":955,"stem":956,"icon":957},"Search, compare and fix","\u002Fimprove\u002Fsearch-and-compare","05.improve\u002F01.search-and-compare","i-ph-magnifying-glass",{"title":959,"path":960,"stem":961,"icon":962},"Errors and insights","\u002Fimprove\u002Ferrors-and-insights","05.improve\u002F02.errors-and-insights","i-ph-chart-line",{"title":964,"path":965,"stem":966,"icon":967},"Measured savings","\u002Fimprove\u002Fmeasured-savings","05.improve\u002F03.measured-savings","i-ph-scales",{"title":969,"path":970,"stem":971,"children":972,"icon":463},"Evals and quality gates","\u002Fimprove\u002Fevals","05.improve\u002F04.evals\u002F00.index",[973,974,978,982,986,990],{"title":969,"path":970,"stem":971,"icon":463},{"title":975,"path":976,"stem":977},"Case expectations","\u002Fimprove\u002Fevals\u002Fcases","05.improve\u002F04.evals\u002F01.cases",{"title":979,"path":980,"stem":981},"Record and replay answers","\u002Fimprove\u002Fevals\u002Frecordings","05.improve\u002F04.evals\u002F02.recordings",{"title":983,"path":984,"stem":985},"Check policy paths","\u002Fimprove\u002Fevals\u002Fcoverage","05.improve\u002F04.evals\u002F03.coverage",{"title":987,"path":988,"stem":989},"Gate a plugin update","\u002Fimprove\u002Fevals\u002Fquality-gates","05.improve\u002F04.evals\u002F04.quality-gates",{"title":991,"path":992,"stem":993},"Track quality and regressions","\u002Fimprove\u002Fevals\u002Fregressions","05.improve\u002F04.evals\u002F05.regressions",{"title":995,"path":996,"stem":997,"children":998,"icon":1000},"Outcome checks and patterns","\u002Fimprove\u002Foutcome-checks","05.improve\u002F05.outcome-checks\u002F00.index",[999,1001,1005,1009,1013,1017],{"title":995,"path":996,"stem":997,"icon":1000},"i-ph-gavel",{"title":1002,"path":1003,"stem":1004},"Choose a judge and rubric","\u002Fimprove\u002Foutcome-checks\u002Fjudges","05.improve\u002F05.outcome-checks\u002F01.judges",{"title":1006,"path":1007,"stem":1008},"Measure a judge over time","\u002Fimprove\u002Foutcome-checks\u002Fsampling","05.improve\u002F05.outcome-checks\u002F02.sampling",{"title":1010,"path":1011,"stem":1012},"Use a reviewer agent","\u002Fimprove\u002Foutcome-checks\u002Freviewer","05.improve\u002F05.outcome-checks\u002F03.reviewer",{"title":1014,"path":1015,"stem":1016},"Choose among candidate answers","\u002Fimprove\u002Foutcome-checks\u002Fselection","05.improve\u002F05.outcome-checks\u002F04.selection",{"title":1018,"path":1019,"stem":1020},"Test and roll out judged agents","\u002Fimprove\u002Foutcome-checks\u002Frollouts","05.improve\u002F05.outcome-checks\u002F05.rollouts",{"title":1022,"path":1023,"stem":1024,"icon":1025},"Measured results","\u002Fimprove\u002Fmeasured-results","05.improve\u002F06.measured-results","i-ph-chart-bar",{"title":1027,"path":1028,"stem":1029,"icon":1030},"Comparisons of a changed agent","\u002Fimprove\u002Fcomparisons-of-a-changed-agent","05.improve\u002F07.comparisons-of-a-changed-agent","i-ph-git-diff",{"title":1032,"path":1033,"stem":1034,"icon":1035},"Where a fix belongs","\u002Fimprove\u002Fwhere-a-fix-belongs","05.improve\u002F08.where-a-fix-belongs","i-ph-ladder",{"title":1037,"path":1038,"stem":1039,"icon":957},"Evidence for agents","\u002Fimprove\u002Fevidence-for-agents","05.improve\u002F09.evidence-for-agents",{"title":1041,"path":1042,"stem":1043,"children":1044,"icon":71},"Govern","\u002Fgovern","06.govern\u002F00.index",[1045,1047,1085,1089,1111,1115,1120,1151,1170,1175,1180,1184,1207],{"title":1046,"path":1042,"stem":1043},"Govern agents",{"title":1048,"path":1049,"stem":1050,"children":1051,"icon":98},"Tool policy","\u002Fgovern\u002Ftool-policy","06.govern\u002F01.tool-policy\u002F00.index",[1052,1053,1057,1061,1065,1069,1073,1077,1081],{"title":1048,"path":1049,"stem":1050,"icon":98},{"title":1054,"path":1055,"stem":1056},"Export and apply a tool policy","\u002Fgovern\u002Ftool-policy\u002Ffiles","06.govern\u002F01.tool-policy\u002F02.files",{"title":1058,"path":1059,"stem":1060},"Rules for plugin and remote functions","\u002Fgovern\u002Ftool-policy\u002Fplugin-functions","06.govern\u002F01.tool-policy\u002F03.plugin-functions",{"title":1062,"path":1063,"stem":1064},"Function conditions and action classes","\u002Fgovern\u002Ftool-policy\u002Fconditions","06.govern\u002F01.tool-policy\u002F04.conditions",{"title":1066,"path":1067,"stem":1068},"Rules for taint, origins and sequences","\u002Fgovern\u002Ftool-policy\u002Forigins-and-sequences","06.govern\u002F01.tool-policy\u002F05.origins-and-sequences",{"title":1070,"path":1071,"stem":1072},"How the runtime enforces tool policy","\u002Fgovern\u002Ftool-policy\u002Fruntime","06.govern\u002F01.tool-policy\u002F06.runtime",{"title":1074,"path":1075,"stem":1076},"Preview, review and lint tool policy changes","\u002Fgovern\u002Ftool-policy\u002Freview-changes","06.govern\u002F01.tool-policy\u002F07.review-changes",{"title":1078,"path":1079,"stem":1080},"Assign duties to tool calls","\u002Fgovern\u002Ftool-policy\u002Fduties","06.govern\u002F01.tool-policy\u002F08.duties",{"title":1082,"path":1083,"stem":1084},"Command rules in a tool policy","\u002Fgovern\u002Ftool-policy\u002Fcommand-rules","06.govern\u002F01.tool-policy\u002F09.command-rules",{"title":1086,"path":1087,"stem":1088,"icon":230},"Governance replay","\u002Fgovern\u002Fgovernance-replay","06.govern\u002F02.governance-replay",{"title":1090,"path":1091,"stem":1092,"children":1093,"icon":532},"Reviewed changes","\u002Fgovern\u002Freviewed-changes","06.govern\u002F03.reviewed-changes\u002F00.index",[1094,1095,1099,1103,1107],{"title":1090,"path":1091,"stem":1092,"icon":532},{"title":1096,"path":1097,"stem":1098},"Review assistant and job proposals","\u002Fgovern\u002Freviewed-changes\u002Fproposals","06.govern\u002F03.reviewed-changes\u002F02.proposals",{"title":1100,"path":1101,"stem":1102},"Review plugin configurations","\u002Fgovern\u002Freviewed-changes\u002Fplugin-configurations","06.govern\u002F03.reviewed-changes\u002F03.plugin-configurations",{"title":1104,"path":1105,"stem":1106},"Review and roll back changesets","\u002Fgovern\u002Freviewed-changes\u002Fchangesets","06.govern\u002F03.reviewed-changes\u002F04.changesets",{"title":1108,"path":1109,"stem":1110},"Review changes to protected paths","\u002Fgovern\u002Freviewed-changes\u002Fprotected-paths","06.govern\u002F03.reviewed-changes\u002F05.protected-paths",{"title":1112,"path":1113,"stem":1114,"icon":666},"AI labels","\u002Fgovern\u002Fai-labels","06.govern\u002F04.ai-labels",{"title":1116,"path":1117,"stem":1118,"icon":1119},"Kill switches","\u002Fgovern\u002Fkill-switches","06.govern\u002F05.kill-switches","i-ph-power",{"title":1121,"path":1122,"stem":1123,"children":1124,"icon":1126},"Personal data","\u002Fgovern\u002Fpersonal-data","06.govern\u002F06.personal-data\u002F00.index",[1125,1127,1131,1135,1139,1143,1147],{"title":1121,"path":1122,"stem":1123,"icon":1126},"i-ph-user-minus",{"title":1128,"path":1129,"stem":1130},"Associate people and purposes with jobs","\u002Fgovern\u002Fpersonal-data\u002Fassociate-people","06.govern\u002F06.personal-data\u002F01.associate-people",{"title":1132,"path":1133,"stem":1134},"Find and export personal data","\u002Fgovern\u002Fpersonal-data\u002Fexport","06.govern\u002F06.personal-data\u002F02.export",{"title":1136,"path":1137,"stem":1138},"Restrict processing and record contests","\u002Fgovern\u002Fpersonal-data\u002Frestrictions-and-contests","06.govern\u002F06.personal-data\u002F03.restrictions-and-contests",{"title":1140,"path":1141,"stem":1142},"Erase personal data","\u002Fgovern\u002Fpersonal-data\u002Ferase","06.govern\u002F06.personal-data\u002F04.erase",{"title":1144,"path":1145,"stem":1146},"Retain records and restore backups","\u002Fgovern\u002Fpersonal-data\u002Fretention","06.govern\u002F06.personal-data\u002F05.retention",{"title":1148,"path":1149,"stem":1150},"Personal data held by plugins","\u002Fgovern\u002Fpersonal-data\u002Fplugin-records","06.govern\u002F06.personal-data\u002F06.plugin-records",{"title":1152,"path":1153,"stem":1154,"children":1155,"icon":1157},"Taint and labels","\u002Fgovern\u002Ftaint-and-labels","06.govern\u002F07.taint-and-labels\u002F00.index",[1156,1158,1162,1166],{"title":1152,"path":1153,"stem":1154,"icon":1157},"i-ph-drop-half-bottom",{"title":1159,"path":1160,"stem":1161},"Set rules on taint and labels","\u002Fgovern\u002Ftaint-and-labels\u002Frules","06.govern\u002F07.taint-and-labels\u002F02.rules",{"title":1163,"path":1164,"stem":1165},"Set clearance, egress and content walls","\u002Fgovern\u002Ftaint-and-labels\u002Flabel-policies","06.govern\u002F07.taint-and-labels\u002F03.label-policies",{"title":1167,"path":1168,"stem":1169},"Read outside text in a quarantine child","\u002Fgovern\u002Ftaint-and-labels\u002Fquarantine","06.govern\u002F07.taint-and-labels\u002F04.quarantine",{"title":1171,"path":1172,"stem":1173,"icon":1174},"Works-council mode","\u002Fgovern\u002Fworks-council-mode","06.govern\u002F08.works-council-mode","i-ph-users-three",{"title":1176,"path":1177,"stem":1178,"icon":1179},"Incidents","\u002Fgovern\u002Fincidents","06.govern\u002F09.incidents","i-ph-siren",{"title":1181,"path":1182,"stem":1183,"icon":213},"Inventory","\u002Fgovern\u002Finventory","06.govern\u002F10.inventory",{"title":1185,"path":1186,"stem":1187,"children":1188,"icon":1190},"Audit trail","\u002Fgovern\u002Faudit-trail","06.govern\u002F11.audit-trail\u002F00.index",[1189,1191,1195,1199,1203],{"title":1185,"path":1186,"stem":1187,"icon":1190},"i-ph-scroll",{"title":1192,"path":1193,"stem":1194},"Audit records and run identity","\u002Fgovern\u002Faudit-trail\u002Frecords","06.govern\u002F11.audit-trail\u002F02.records",{"title":1196,"path":1197,"stem":1198},"Verify the audit chain","\u002Fgovern\u002Faudit-trail\u002Fverification","06.govern\u002F11.audit-trail\u002F03.verification",{"title":1200,"path":1201,"stem":1202},"Export and verify evidence bundles","\u002Fgovern\u002Faudit-trail\u002Fevidence-bundles","06.govern\u002F11.audit-trail\u002F04.evidence-bundles",{"title":1204,"path":1205,"stem":1206},"Audit retention, erasure and legal holds","\u002Fgovern\u002Faudit-trail\u002Fretention","06.govern\u002F11.audit-trail\u002F05.retention",{"title":1208,"path":1209,"stem":1210,"children":1211,"icon":1213},"Command rules","\u002Fgovern\u002Fcommand-rules","06.govern\u002F12.command-rules\u002F00.index",[1212,1214,1218,1222,1226],{"title":1208,"path":1209,"stem":1210,"icon":1213},"i-ph-terminal",{"title":1215,"path":1216,"stem":1217},"Command rule patterns","\u002Fgovern\u002Fcommand-rules\u002Fpatterns","06.govern\u002F12.command-rules\u002F02.patterns",{"title":1219,"path":1220,"stem":1221},"What the command reader understands","\u002Fgovern\u002Fcommand-rules\u002Fcommand-reader","06.govern\u002F12.command-rules\u002F03.command-reader",{"title":1223,"path":1224,"stem":1225},"Create a command rule from an approval","\u002Fgovern\u002Fcommand-rules\u002Fallow-from-card","06.govern\u002F12.command-rules\u002F04.allow-from-card",{"title":1227,"path":1228,"stem":1229},"Command rule evaluation and limits","\u002Fgovern\u002Fcommand-rules\u002Fevaluation-and-limits","06.govern\u002F12.command-rules\u002F05.evaluation-and-limits",{"title":1231,"path":1232,"stem":1233,"children":1234,"icon":71},"Fleet","\u002Ffleet","07.fleet\u002F00.index",[1235,1237,1242,1247,1251,1256,1260,1265,1270,1274,1278,1297,1302,1307,1325,1329,1333,1352,1357,1380,1385,1390,1395,1399,1458,1462,1467,1481,1486,1490,1494],{"title":1236,"path":1232,"stem":1233},"Operate a fleet",{"title":1238,"path":1239,"stem":1240,"icon":1241},"Dev mode","\u002Ffleet\u002Fdev-mode","07.fleet\u002F01.dev-mode","i-ph-laptop",{"title":1243,"path":1244,"stem":1245,"icon":1246},"Run a cluster","\u002Ffleet\u002Fcluster","07.fleet\u002F02.cluster","i-ph-hard-drives",{"title":1248,"path":1249,"stem":1250,"icon":782},"Join nodes","\u002Ffleet\u002Fjoin-nodes","07.fleet\u002F03.join-nodes",{"title":1252,"path":1253,"stem":1254,"icon":1255},"Manage nodes","\u002Ffleet\u002Fmanage-nodes","07.fleet\u002F04.manage-nodes","i-ph-list-bullets",{"title":1257,"path":1258,"stem":1259,"icon":527},"Node health","\u002Ffleet\u002Fnodes","07.fleet\u002F05.nodes",{"title":1261,"path":1262,"stem":1263,"icon":1264},"Nodes as services","\u002Ffleet\u002Fservices","07.fleet\u002F06.services","i-ph-gear-six",{"title":1266,"path":1267,"stem":1268,"icon":1269},"Doctor","\u002Ffleet\u002Fdoctor","07.fleet\u002F07.doctor","i-ph-stethoscope",{"title":1271,"path":1272,"stem":1273,"icon":421},"Troubleshooting","\u002Ffleet\u002Ftroubleshooting","07.fleet\u002F08.troubleshooting",{"title":1275,"path":1276,"stem":1277,"icon":962},"Tracing and metrics","\u002Ffleet\u002Fobservability","07.fleet\u002F09.observability",{"title":1279,"path":1280,"stem":1281,"children":1282,"icon":1284},"Choose sandbox tier 2","\u002Ffleet\u002Fsandbox-tier-2","07.fleet\u002F10.sandbox-tier-2\u002F00.index",[1283,1285,1289,1293],{"title":1279,"path":1280,"stem":1281,"icon":1284},"i-ph-shield-chevron",{"title":1286,"path":1287,"stem":1288,"icon":1284},"Set up gVisor","\u002Ffleet\u002Fsandbox-tier-2\u002Fgvisor","07.fleet\u002F10.sandbox-tier-2\u002F01.gvisor",{"title":1290,"path":1291,"stem":1292,"icon":1284},"Set up microVM isolation","\u002Ffleet\u002Fsandbox-tier-2\u002Fmicrovms","07.fleet\u002F10.sandbox-tier-2\u002F02.microvms",{"title":1294,"path":1295,"stem":1296,"icon":1284},"Configure remote sandboxes","\u002Ffleet\u002Fsandbox-tier-2\u002Fremote","07.fleet\u002F10.sandbox-tier-2\u002F03.remote",{"title":1298,"path":1299,"stem":1300,"icon":1301},"Sandbox on macOS","\u002Ffleet\u002Fsandbox-on-macos","07.fleet\u002F11.sandbox-on-macos","i-ph-apple-logo",{"title":1303,"path":1304,"stem":1305,"icon":1306},"Sandbox on Windows","\u002Ffleet\u002Fsandbox-on-windows","07.fleet\u002F12.sandbox-on-windows","i-ph-windows-logo",{"title":1308,"path":1309,"stem":1310,"children":1311,"icon":797},"Configure local models","\u002Ffleet\u002Flocal-models","07.fleet\u002F13.local-models\u002F00.index",[1312,1313,1317,1321],{"title":1308,"path":1309,"stem":1310,"icon":797},{"title":1314,"path":1315,"stem":1316,"icon":797},"Share a local model with the fleet","\u002Ffleet\u002Flocal-models\u002Ffleet","07.fleet\u002F13.local-models\u002F01.fleet",{"title":1318,"path":1319,"stem":1320,"icon":797},"Review local-model safety checks","\u002Ffleet\u002Flocal-models\u002Ftrust","07.fleet\u002F13.local-models\u002F02.trust",{"title":1322,"path":1323,"stem":1324,"icon":797},"Size and price local models","\u002Ffleet\u002Flocal-models\u002Fsizing-and-cost","07.fleet\u002F13.local-models\u002F03.sizing-and-cost",{"title":1326,"path":1327,"stem":1328,"icon":1241},"Agents on a Mac with MLX","\u002Ffleet\u002Flocal-models-on-a-mac","07.fleet\u002F14.local-models-on-a-mac",{"title":1330,"path":1331,"stem":1332,"icon":127},"Queues","\u002Ffleet\u002Fqueues","07.fleet\u002F15.queues",{"title":1334,"path":1335,"stem":1336,"children":1337,"icon":1339},"Choose a Temporal backend","\u002Ffleet\u002Ftemporal-backends","07.fleet\u002F16.temporal-backends\u002F00.index",[1338,1340,1344,1348],{"title":1334,"path":1335,"stem":1336,"icon":1339},"i-ph-cloud",{"title":1341,"path":1342,"stem":1343},"Set retention and move tenants","\u002Ffleet\u002Ftemporal-backends\u002Fretention-and-migration","07.fleet\u002F16.temporal-backends\u002F01.retention-and-migration",{"title":1345,"path":1346,"stem":1347},"Encrypt Temporal payloads","\u002Ffleet\u002Ftemporal-backends\u002Fencryption","07.fleet\u002F16.temporal-backends\u002F02.encryption",{"title":1349,"path":1350,"stem":1351},"Read payloads in Temporal UI","\u002Ffleet\u002Ftemporal-backends\u002Fcodec","07.fleet\u002F16.temporal-backends\u002F03.codec",{"title":1353,"path":1354,"stem":1355,"icon":1356},"Regions","\u002Ffleet\u002Fregions","07.fleet\u002F17.regions","i-ph-globe-hemisphere-east",{"title":1358,"path":1359,"stem":1360,"children":1361,"icon":1363},"Run the roles separately","\u002Ffleet\u002Fseparate-roles","07.fleet\u002F18.separate-roles\u002F00.index",[1362,1364,1368,1372,1376],{"title":1358,"path":1359,"stem":1360,"icon":1363},"i-ph-squares-four",{"title":1365,"path":1366,"stem":1367},"Prepare database rights","\u002Ffleet\u002Fseparate-roles\u002Fdatabase-rights","07.fleet\u002F18.separate-roles\u002F01.database-rights",{"title":1369,"path":1370,"stem":1371},"Keep plaintext secrets on edges","\u002Ffleet\u002Fseparate-roles\u002Fsecrets","07.fleet\u002F18.separate-roles\u002F02.secrets",{"title":1373,"path":1374,"stem":1375},"Operate through role outages","\u002Ffleet\u002Fseparate-roles\u002Foutages","07.fleet\u002F18.separate-roles\u002F03.outages",{"title":1377,"path":1378,"stem":1379},"Use Temporal UI with separate roles","\u002Ffleet\u002Fseparate-roles\u002Ftemporal-ui","07.fleet\u002F18.separate-roles\u002F04.temporal-ui",{"title":1381,"path":1382,"stem":1383,"icon":1384},"High availability","\u002Ffleet\u002Fhigh-availability","07.fleet\u002F19.high-availability","i-ph-copy",{"title":1386,"path":1387,"stem":1388,"icon":1389},"Management over a WAN","\u002Ffleet\u002Fmanagement-over-a-wan","07.fleet\u002F20.management-over-a-wan","i-ph-globe-hemisphere-west",{"title":1391,"path":1392,"stem":1393,"icon":1394},"Cloud federation","\u002Ffleet\u002Fcloud-federation","07.fleet\u002F21.cloud-federation","i-ph-cloud-check",{"title":1396,"path":1397,"stem":1398,"icon":451},"Payload 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API","\u002Freference\u002Fadmin-api","10.reference\u002F09.admin-api","i-ph-repeat",{"title":1823,"path":1824,"stem":1825},"Compatibility","\u002Freference\u002Fcompatibility","10.reference\u002F10.compatibility",{"title":1827,"path":1828,"stem":1829},"Known issues","\u002Freference\u002Fknown-issues","10.reference\u002F11.known-issues",{"title":1831,"path":1832,"stem":1833,"children":1834,"icon":71},"About","\u002Fabout","11.about\u002F00.index",[1835,1836,1840,1845],{"title":1831,"path":1832,"stem":1833},{"title":1837,"path":1838,"stem":1839,"icon":967},"Licensing","\u002Fabout\u002Flicensing","11.about\u002F01.licensing",{"title":1841,"path":1842,"stem":1843,"icon":1844},"About these docs","\u002Fabout\u002Fcontributing-docs","11.about\u002F02.contributing-docs","i-ph-pencil-simple",{"title":1846,"path":1847,"stem":1848,"icon":42},"A local environment","\u002Fabout\u002Flocal-environment","11.about\u002F03.local-environment",{"id":1850,"title":618,"body":1851,"description":2771,"extension":2772,"links":2773,"meta":2774,"navigation":2777,"path":619,"seo":2778,"stem":620,"__hash__":2779},"docs\u002F04.build\u002F01.plugins\u002F22.verified\u002F21.support-triage.md",{"type":1852,"value":1853,"toc":2757},"minimark",[1854,1858,1871,1874,1962,1965,1970,2094,2105,2122,2127,2148,2152,2167,2244,2251,2278,2281,2376,2391,2402,2406,2413,2420,2444,2451,2472,2487,2524,2527,2550,2554,2626,2630,2683,2686,2690,2699,2703,2710,2714,2727,2753],[1855,1856,1857],"p",{},"For: tenant administrators and plugin users.",[1855,1859,1860,1864,1865,1870],{},[1861,1862,1863],"code",{},"ai.oz0\u002Fsupport-triage"," triages tickets in Jira Service Management on Atlassian Cloud or Data Center, or in ServiceNow. It reads and writes through the ticket system's connector and emails the requester through ",[1866,1867,1868],"a",{"href":596},[1861,1869,595],{},", using grants a tenant admin accepts at install.",[1855,1872,1873],{},"The capability holds no credentials and reaches no hosts itself. Its flow, evals and approvals provide a reference for building one task on top of connector plugins.",[1875,1876,1877,1888],"table",{},[1878,1879,1880],"thead",{},[1881,1882,1883,1886],"tr",{},[1884,1885],"th",{},[1884,1887],{},[1889,1890,1891,1900,1911,1922,1933,1954],"tbody",{},[1881,1892,1893,1897],{},[1894,1895,1896],"td",{},"Kind",[1894,1898,1899],{},"capability: one job, owned by the team that runs the service desk",[1881,1901,1902,1905],{},[1894,1903,1904],{},"Flow",[1894,1906,1907,1910],{},[1861,1908,1909],{},"support-triage",": read, triage, ask a person when unsure, set the team, add a note, acknowledge",[1881,1912,1913,1916],{},[1894,1914,1915],{},"Agent",[1894,1917,1918,1921],{},[1861,1919,1920],{},"support-triage-agent",": reads one ticket and answers its category, urgency, team, a reply and how sure it is",[1881,1923,1924,1927],{},[1894,1925,1926],{},"Tool",[1894,1928,1929,1932],{},[1861,1930,1931],{},"support_triage",": the flow's own steps that need no model, and the hook on its replies; local, reaches nothing",[1881,1934,1935,1938],{},[1894,1936,1937],{},"Uses",[1894,1939,1940,1942,1943,1946,1947,1950,1951],{},[1866,1941,595],{"href":596},", and optionally ",[1866,1944,1945],{"href":601},"ai.oz0\u002Fatlassian",", ",[1866,1948,1949],{"href":606},"ai.oz0\u002Fatlassian-dc"," and ",[1866,1952,1953],{"href":610},"ai.oz0\u002Fservicenow",[1881,1955,1956,1959],{},[1894,1957,1958],{},"Reaches",[1894,1960,1961],{},"nothing of its own: every call to a ticket system or a mail server is its connector's",[1855,1963,1964],{},"\"Verified\" means the project tested, pinned and secured this plugin. It does not mean that Atlassian or ServiceNow\nendorses it.",[1966,1967,1969],"h2",{"id":1968},"what-the-flow-does","What the flow does",[1971,1972,1973,1989,2018,2051,2058,2072,2087],"ol",{},[1974,1975,1976,1977,1980,1981,1984,1985,1988],"li",{},"Which ticket. The flow's input names a system and a ticket (",[1861,1978,1979],{},"{\"system\": \"servicenow\", \"ticket\": \"INC0010001\"}","),\nor a ",[1866,1982,1983],{"href":830},"routine"," fires it on a new ticket's event, whose subject names the ticket. For Jira without\na ticket, it searches for the oldest untriaged one (",[1861,1986,1987],{},"SUPPORT_TRIAGE_JQL",") and triages that. A search that finds\nnone ends the job with \"no ticket was read\", as a completed job.",[1974,1990,1991,1992,1946,1995,1998,1999,1950,2002,2005,2006,2009,2010,2013,2014,2017],{},"Read it through the connector the tenant has: ",[1861,1993,1994],{},"atlassian.getJiraIssue",[1861,1996,1997],{},"atlassian_dc_jira.get_issue",", or\n",[1861,2000,2001],{},"servicenow.get_incident",[1861,2003,2004],{},"servicenow.query_table"," (the caller's address, from ",[1861,2007,2008],{},"sys_user","). On Jira Cloud the\nflow then labels the ticket ",[1861,2011,2012],{},"oz0-triage"," (",[1861,2015,2016],{},"atlassian.editJiraIssue",", keeping its other labels), so the next\nsearch leaves it out whatever happens to this job: see Limits.",[1974,2019,2020,2021,2023,2024,2027,2028,2031,2032,2035,2036,2039,2040,1946,2043,2046,2047,2050],{},"Triage it. ",[1861,2022,1920],{}," answers a card: ",[1861,2025,2026],{},"category"," (access, billing, hardware, software, network,\nhow-to or other), ",[1861,2029,2030],{},"urgency"," (high, medium, low), ",[1861,2033,2034],{},"team"," (one of ",[1861,2037,2038],{},"SUPPORT_TRIAGE_TEAMS","), ",[1861,2041,2042],{},"reply",[1861,2044,2045],{},"confidence","\n(0 to 1) and ",[1861,2048,2049],{},"reason",". It has no tools: what the requester wrote is data it reads, never instructions, and it can\nchange nothing.",[1974,2052,2053,2054,2057],{},"Ask a person when unsure. When the confidence is under ",[1861,2055,2056],{},"SUPPORT_TRIAGE_MIN_CONFIDENCE"," (0.75 unless set), or\nthe agent names a team the tenant does not list, the flow waits for a person to approve the triage, with the\nticket, the team, the urgency and the reply in the request. A no ends the job, and nothing is written. The wait\nis 24 hours, and 30 minutes on Jira Cloud, whose search routine triages nothing else while a job of it waits.",[1974,2059,2060,2061,2064,2065,2068,2069,2071],{},"Set the team: ServiceNow's ",[1861,2062,2063],{},"servicenow.update_incident"," (the assignment group and the urgency), Jira's\n",[1861,2066,2067],{},"atlassian_dc_jira.edit_issue"," or ",[1861,2070,2016],{}," (the component).",[1974,2073,2074,2075,2078,2079,2082,2083,2086],{},"Add an internal note with the triage and its reason: a ServiceNow work note (",[1861,2076,2077],{},"servicenow.add_work_note","), or a\nJira Service Management internal comment on Data Center (",[1861,2080,2081],{},"atlassian_dc_jira.add_comment"," with the\n",[1861,2084,2085],{},"sd.public.comment"," property). On Jira Cloud the flow adds none: see Limits.",[1974,2088,2089,2090,2093],{},"Acknowledge the requester with ",[1861,2091,2092],{},"oz0_email.send",": the agent's reply, to the address in the ticket.",[1855,2095,2096,2097,2099,2100,2104],{},"Each write is the connector's function, behind its approval: the connectors' writes wait for an operator who did not start the job, and ",[1861,2098,2092],{}," waits for a person too. A ticket is outside input, so the job is tainted from its first read (and from its start when a routine fires it on a ticket's event), and the ",[1866,2101,2103],{"href":2102},"\u002Fgovern\u002Ftaint-and-labels\u002Frules#the-taint-default-rule","taint-default rule"," asks before each call that can send data out: every call through a connection counts, the reads included.",[1855,2106,2107,2108,2111,2112,1946,2115,1950,2118,2121],{},"In such a job a person therefore also lets each read of the ticket through; a tenant that trusts its ticket system may narrow the rule's condition to leave those reads out (",[1861,2109,2110],{},"oz0 tenant tool-policy set --taint-default-when ...",", with a reason). A call that the connector and the rule both ask for may wait twice. The flow's own steps (",[1861,2113,2114],{},"support_triage.start",[1861,2116,2117],{},"ticket",[1861,2119,2120],{},"route",") are local and read-only, so they ask nothing.",[2123,2124,2126],"h3",{"id":2125},"the-hook-on-replies","The hook on replies",[1855,2128,2129,2132,2133,2136,2137,2140,2141,2143,2144,2147],{},[1861,2130,2131],{},"support_triage.hold_promises"," is a ",[1861,2134,2135],{},"pre_tool_call"," ",[1866,2138,2139],{"href":758},"hook"," on ",[1861,2142,2092],{}," in this flow. A\nreply that promises money (an amount), a refund, a credit or a date (\"by Friday\", \"within 2 days\", a calendar date)\nwaits for a person, with the words that promise it in the request: only a person may promise that to a requester. The\nhook may only let a call through or send it to a person (",[1861,2145,2146],{},"decisions: [allow, escalate]","); it never changes what the\nflow sends. A yes still leaves the send's own approval to decide.",[1966,2149,2151],{"id":2150},"grants-the-ticket-systems-are-optional","Grants: the ticket systems are optional",[1855,2153,2154,2155,2158,2159,2162,2163,2166],{},"The plugin declares what it calls of each connector by name under ",[1861,2156,2157],{},"uses:",", never ",[1861,2160,2161],{},"\u003Ctool>.*",". Email is needed; the\nthree ticket systems are ",[1861,2164,2165],{},"optional: true",":",[1875,2168,2169,2179],{},[1878,2170,2171],{},[1881,2172,2173,2176],{},[1884,2174,2175],{},"Plugin",[1884,2177,2178],{},"Functions",[1889,2180,2181,2192,2209,2227],{},[1881,2182,2183,2188],{},[1894,2184,2185],{},[1861,2186,2187],{},"email",[1894,2189,2190],{},[1861,2191,2092],{},[1881,2193,2194,2200],{},[1894,2195,2196,2199],{},[1861,2197,2198],{},"atlassian"," (optional)",[1894,2201,2202,1946,2205,1946,2207],{},[1861,2203,2204],{},"atlassian.searchJiraIssuesUsingJql",[1861,2206,1994],{},[1861,2208,2016],{},[1881,2210,2211,2216],{},[1894,2212,2213,2199],{},[1861,2214,2215],{},"atlassian-dc",[1894,2217,2218,1946,2221,1946,2223,1946,2225],{},[1861,2219,2220],{},"atlassian_dc_jira.search_issues",[1861,2222,1997],{},[1861,2224,2067],{},[1861,2226,2081],{},[1881,2228,2229,2234],{},[1894,2230,2231,2199],{},[1861,2232,2233],{},"servicenow",[1894,2235,2236,1946,2238,1946,2240,1946,2242],{},[1861,2237,2001],{},[1861,2239,2004],{},[1861,2241,2063],{},[1861,2243,2077],{},[1855,2245,2246,2247,2250],{},"So the install asks only for the functions of the systems the tenant has, and installs and grants none it lacks. The\nflow's steps of a system it may not use are skipped (",[1861,2248,2249],{},"when: '\"servicenow\" in uses'","), so a ticket of that system ends\nthe job with \"no incident was read\", never a failure.",[2252,2253,2254,2261,2271],"ul",{},[1974,2255,2256,2257,2260],{},"Installing a ticket system later says, in that install's output, what support-triage asks of it and the command\nthat grants it: ",[1861,2258,2259],{},"oz0 plugin grant support-triage --accept-uses \u003Cdigest>",". Until then its steps are skipped.",[1974,2262,2263,2264,1998,2267,2270],{},"Revoking all of a system's functions (",[1861,2265,2266],{},"oz0 plugin revoke support-triage --tool 'servicenow.*'",[1861,2268,2269],{},"--tool 'atlassian_dc_jira.*'",") makes the flow skip that system again; its running jobs that needed it are stopped. Revoking only some of\nits functions does not: the system is still in reach, so the flow reads the ticket and fails at the step whose\nfunction was revoked. Revoke a system whole, or not at all.",[1974,2272,2273,2274,2277],{},"Removing a ticket system the plugin uses optionally is not refused for it: the removal takes the system out of\nsupport-triage's grant (audited ",[1861,2275,2276],{},"uses.revoke","). A routine that fires on the system's events still holds the removal\nuntil you delete it.",[1966,2279,26],{"id":2280},"install",[2282,2283,2289],"pre",{"className":2284,"code":2285,"filename":2286,"language":2287,"meta":2288,"style":2288},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","oz0 plugin install hub:ai.oz0\u002Femail --accept-reads mail\noz0 tenant mail-domains add default acme.com --reason \"the service desk answers its own staff\"\noz0 plugin install hub:ai.oz0\u002Fservicenow            # or hub:ai.oz0\u002Fatlassian-dc, or hub:ai.oz0\u002Fatlassian\noz0 plugin install hub:ai.oz0\u002Fsupport-triage\n","Terminal","bash","",[1861,2290,2291,2315,2348,2364],{"__ignoreMap":2288},[2292,2293,2296,2299,2303,2306,2309,2312],"span",{"class":2294,"line":2295},"line",1,[2292,2297,1714],{"class":2298},"sBMFI",[2292,2300,2302],{"class":2301},"sfazB"," plugin",[2292,2304,2305],{"class":2301}," install",[2292,2307,2308],{"class":2301}," hub:ai.oz0\u002Femail",[2292,2310,2311],{"class":2301}," --accept-reads",[2292,2313,2314],{"class":2301}," mail\n",[2292,2316,2318,2320,2323,2326,2329,2332,2335,2338,2342,2345],{"class":2294,"line":2317},2,[2292,2319,1714],{"class":2298},[2292,2321,2322],{"class":2301}," tenant",[2292,2324,2325],{"class":2301}," mail-domains",[2292,2327,2328],{"class":2301}," add",[2292,2330,2331],{"class":2301}," default",[2292,2333,2334],{"class":2301}," acme.com",[2292,2336,2337],{"class":2301}," --reason",[2292,2339,2341],{"class":2340},"sMK4o"," \"",[2292,2343,2344],{"class":2301},"the service desk answers its own staff",[2292,2346,2347],{"class":2340},"\"\n",[2292,2349,2351,2353,2355,2357,2360],{"class":2294,"line":2350},3,[2292,2352,1714],{"class":2298},[2292,2354,2302],{"class":2301},[2292,2356,2305],{"class":2301},[2292,2358,2359],{"class":2301}," hub:ai.oz0\u002Fservicenow",[2292,2361,2363],{"class":2362},"sHwdD","            # or hub:ai.oz0\u002Fatlassian-dc, or hub:ai.oz0\u002Fatlassian\n",[2292,2365,2367,2369,2371,2373],{"class":2294,"line":2366},4,[2292,2368,1714],{"class":2298},[2292,2370,2302],{"class":2301},[2292,2372,2305],{"class":2301},[2292,2374,2375],{"class":2301}," hub:ai.oz0\u002Fsupport-triage\n",[1855,2377,2378,2379,2382,2383,2386,2387,2390],{},"The last install is refused once with the grants it asks and a digest; install again with ",[1861,2380,2381],{},"--accept-uses \u003Cdigest>",".\nIts evals run as the ",[1866,2384,2385],{"href":970},"quality gate",": the agent's cases on your tenant's models, the flow's on\nrecorded steps that call nothing, so they pass on a fresh tenant with whichever ticket system it has. Give the plugin\nan owner team in the ",[1866,2388,2389],{"href":1182},"inventory",", the team that runs triage.",[1855,2392,2393,2394,2136,2397,2401],{},"Its agent asks for the tenant's ",[1861,2395,2396],{},"default",[1866,2398,2400],{"href":2399},"\u002Fspend\u002Fmodels-and-keys\u002Faliases#the-standard-aliases","model alias"," with tools, never\na vendor's model.",[1966,2403,2405],{"id":2404},"point-it-at-your-ticket-system","Point it at your ticket system",[1855,2407,2408,2409,2412],{},"Connect the ticket system's connector first, on its own page. Then save the routine that starts the flow; the\nplugin's folder has one per system under ",[1861,2410,2411],{},"routines\u002F",".",[1855,2414,2415,2416,2419],{},"ServiceNow. Connect ",[1866,2417,1953],{"href":2418},"\u002Fbuild\u002Fplugins\u002Fverified\u002Fservicenow#connect-it-to-your-instance"," (an OAuth app\nof your own in the instance) and its event source (a business rule that sends incident changes). Then:",[2282,2421,2423],{"className":2284,"code":2422,"filename":2286,"language":2287,"meta":2288,"style":2288},"oz0 routine save -f routines\u002Fservicenow-incidents.yaml   # fires on each incident created\n",[1861,2424,2425],{"__ignoreMap":2288},[2292,2426,2427,2429,2432,2435,2438,2441],{"class":2294,"line":2295},[2292,2428,1714],{"class":2298},[2292,2430,2431],{"class":2301}," routine",[2292,2433,2434],{"class":2301}," save",[2292,2436,2437],{"class":2301}," -f",[2292,2439,2440],{"class":2301}," routines\u002Fservicenow-incidents.yaml",[2292,2442,2443],{"class":2362},"   # fires on each incident created\n",[1855,2445,2446,2447,2450],{},"Jira Service Management, Data Center. Connect ",[1866,2448,1949],{"href":2449},"\u002Fbuild\u002Fplugins\u002Fverified\u002Fatlassian-dc#connect-it","\n(the incoming application link's OAuth 2.0, or a personal access token) and its webhook. A JSM request is a Jira issue,\nso the flow reads it with Jira's functions; the team is the issue's component. Then:",[2282,2452,2454],{"className":2284,"code":2453,"filename":2286,"language":2287,"meta":2288,"style":2288},"oz0 routine save -f routines\u002Fjira-dc-issues.yaml         # fires on each issue created\n",[1861,2455,2456],{"__ignoreMap":2288},[2292,2457,2458,2460,2462,2464,2466,2469],{"class":2294,"line":2295},[2292,2459,1714],{"class":2298},[2292,2461,2431],{"class":2301},[2292,2463,2434],{"class":2301},[2292,2465,2437],{"class":2301},[2292,2467,2468],{"class":2301}," routines\u002Fjira-dc-issues.yaml",[2292,2470,2471],{"class":2362},"         # fires on each issue created\n",[1855,2473,2474,2475,2478,2479,2482,2483,2486],{},"Jira Service Management, Cloud. Connect ",[1866,2476,1945],{"href":2477},"\u002Fbuild\u002Fplugins\u002Fverified\u002Fatlassian#connect-it","'s\n",[1861,2480,2481],{},"atlassian-cloud"," connection: the Jira functions this plugin calls are Rovo's, on your own OAuth client. Do not assume\nOAuth covers all of JSM on Rovo: its JSM Operations tools (alerts, on-call schedules) take only an API key, on the\nseparate ",[1861,2484,2485],{},"atlassian-cloud-jsm"," connection, and this plugin uses none of them. Rovo sends no events, so a routine\nsearches every 2 minutes:",[2282,2488,2490],{"className":2284,"code":2489,"filename":2286,"language":2287,"meta":2288,"style":2288},"oz0 setting set SUPPORT_TRIAGE_JIRA_SITE https:\u002F\u002Facme.atlassian.net\noz0 routine save -f routines\u002Fjira-cloud-search.yaml      # the oldest request SUPPORT_TRIAGE_JQL finds, one per fire\n",[1861,2491,2492,2508],{"__ignoreMap":2288},[2292,2493,2494,2496,2499,2502,2505],{"class":2294,"line":2295},[2292,2495,1714],{"class":2298},[2292,2497,2498],{"class":2301}," setting",[2292,2500,2501],{"class":2301}," set",[2292,2503,2504],{"class":2301}," SUPPORT_TRIAGE_JIRA_SITE",[2292,2506,2507],{"class":2301}," https:\u002F\u002Facme.atlassian.net\n",[2292,2509,2510,2512,2514,2516,2518,2521],{"class":2294,"line":2317},[2292,2511,1714],{"class":2298},[2292,2513,2431],{"class":2301},[2292,2515,2434],{"class":2301},[2292,2517,2437],{"class":2301},[2292,2519,2520],{"class":2301}," routines\u002Fjira-cloud-search.yaml",[2292,2522,2523],{"class":2362},"      # the oldest request SUPPORT_TRIAGE_JQL finds, one per fire\n",[1855,2525,2526],{},"Each routine lists exactly the functions the flow calls, and its limits: 0.25 USD a fire and 10 USD a day unless you\nchange them. To triage one ticket by hand:",[2282,2528,2530],{"className":2284,"code":2529,"filename":2286,"language":2287,"meta":2288,"style":2288},"oz0 run support-triage '{\"system\": \"servicenow\", \"ticket\": \"INC0010001\"}'\n",[1861,2531,2532],{"__ignoreMap":2288},[2292,2533,2534,2536,2539,2542,2545,2547],{"class":2294,"line":2295},[2292,2535,1714],{"class":2298},[2292,2537,2538],{"class":2301}," run",[2292,2540,2541],{"class":2301}," support-triage",[2292,2543,2544],{"class":2340}," '",[2292,2546,1979],{"class":2301},[2292,2548,2549],{"class":2340},"'\n",[1966,2551,2553],{"id":2552},"settings","Settings",[1875,2555,2556,2569],{},[1878,2557,2558],{},[1881,2559,2560,2563,2566],{},[1884,2561,2562],{},"Setting",[1884,2564,2565],{},"What it is",[1884,2567,2568],{},"Default",[1889,2570,2571,2585,2599,2612],{},[1881,2572,2573,2577,2580],{},[1894,2574,2575],{},[1861,2576,2038],{},[1894,2578,2579],{},"The teams a ticket may go to, comma-separated, as the ticket system names them: ServiceNow assignment groups, Jira components",[1894,2581,2582],{},[1861,2583,2584],{},"Service Desk,Access,Billing,Hardware,Network",[1881,2586,2587,2591,2594],{},[1894,2588,2589],{},[1861,2590,2056],{},[1894,2592,2593],{},"How sure the triage must be to go ahead without a person, 0 to 1",[1894,2595,2596],{},[1861,2597,2598],{},"0.75",[1881,2600,2601,2606,2609],{},[1894,2602,2603],{},[1861,2604,2605],{},"SUPPORT_TRIAGE_JIRA_SITE",[1894,2607,2608],{},"Jira Cloud's site, for the Rovo functions",[1894,2610,2611],{},"none",[1881,2613,2614,2618,2621],{},[1894,2615,2616],{},[1861,2617,1987],{},[1894,2619,2620],{},"The search a Jira triage without a ticket runs, oldest first",[1894,2622,2623],{},[1861,2624,2625],{},"statusCategory = \"To Do\" AND component is EMPTY ORDER BY created ASC",[1966,2627,2629],{"id":2628},"what-it-reads-and-writes","What it reads and writes",[1875,2631,2632,2644],{},[1878,2633,2634],{},[1881,2635,2636,2638,2641],{},[1884,2637],{},[1884,2639,2640],{},"Reads",[1884,2642,2643],{},"Writes",[1889,2645,2646,2657,2672],{},[1881,2647,2648,2651,2654],{},[1894,2649,2650],{},"The ticket system",[1894,2652,2653],{},"the ticket's summary, description, reporter or caller, and the caller's address in ServiceNow",[1894,2655,2656],{},"the team (assignment group or component), ServiceNow's urgency, one internal note",[1881,2658,2659,2662,2665],{},[1894,2660,2661],{},"Mail",[1894,2663,2664],{},"nothing",[1894,2666,2667,2668,2671],{},"one message to the requester, with the tenant's ",[1866,2669,2670],{"href":1113},"AI label",", only within the tenant's mail domains unless the tenant allows others",[1881,2673,2674,2677,2680],{},[1894,2675,2676],{},"Orchestrator Zero",[1894,2678,2679],{},"the plugin's settings",[1894,2681,2682],{},"the job, its steps and its approvals, as every flow's",[1855,2684,2685],{},"Tickets often hold personal data of the people who write them, colleagues and customers. The agent reads what the\nrequester wrote; the job's steps keep it as any job's do, under the tenant's retention and access rules.",[1966,2687,2689],{"id":2688},"limits","Limits",[2252,2691,2692],{},[1974,2693,2694,2695,2698],{},"Jira Cloud gets no internal note. Rovo's ",[1861,2696,2697],{},"addOrEditJiraIssueComment"," has no internal or public flag, so a\ncomment would reach the requester; the flow sets the component and mails the requester, and adds no comment.",[2123,2700,2702],{"id":2701},"jira-cloud-is-searched-one-ticket-a-fire","Jira Cloud is searched, one ticket a fire",[1855,2704,2705,2706,2709],{},"Rovo sends no events, so its routine runs every 2 minutes and triages the first ticket of the search; a fire that finds none ends its job as completed. The routine runs one job at a time (",[1861,2707,2708],{},"overlap: skip","), so while a job waits for a person, no other ticket is triaged: the triage's own approval waits 30 minutes at most there, but an approval the connector or the taint-default rule asks for waits as long as the tenant's approvals do. Decide them promptly, or narrow the taint-default rule.",[2123,2711,2713],{"id":2712},"a-jira-cloud-ticket-is-triaged-once","A Jira Cloud ticket is triaged once",[1855,2715,2716,2717,2719,2720,2722,2723,2726],{},"The flow labels each ticket ",[1861,2718,2012],{}," right after reading it, and the search always leaves labelled tickets out, the tenant's own ",[1861,2721,1987],{}," included. A ticket whose triage a person refused, that waited past its timeout, or whose component could not be set keeps the label and no component: find them with ",[1861,2724,2725],{},"labels = oz0-triage AND component is EMPTY"," and triage them by hand, or remove the label to have the routine pick one again. Only when the label's own write is refused does the next fire pick the same ticket again; label it, or narrow the search, to stop that.",[2252,2728,2729,2735,2741,2744,2747],{},[1974,2730,2731,2732,2734],{},"The team is a field the ticket system has. ServiceNow's assignment group and Jira's component must exist under\nthe names in ",[1861,2733,2038],{},"; the plugin creates neither, and assigns no person.",[1974,2736,2737,2738,2740],{},"The requester's address comes from the ticket. In ServiceNow it is the ",[1861,2739,2008],{}," row whose name is the caller's,\nso two users with one name give the first one's address; on Jira, an address the site hides is not mailed. An\naddress outside the tenant's mail domains is refused by ai.oz0\u002Femail.",[1974,2742,2743],{},"The hook reads words, not intent. It holds replies with amounts, refund words and dates in English; a promise in\nother words or another language passes it, and the send's approval is then the check.",[1974,2745,2746],{},"A no to the triage ends the job. The person who decides cannot change the team in the approval; send the ticket\nby hand in the ticket system, or change the setting and run the flow again.",[1974,2748,2749,2750,2752],{},"Tested against fakes. The flow, the grants and the approvals are tested against fakes of Jira Data Center,\nServiceNow and an SMTP relay, and the flow on recorded steps for Jira Cloud. Runs against a live Jira Service\nManagement or ServiceNow have not been part of these tests; JSM Data Center's internal comment\n(",[1861,2751,2085],{},") is from Atlassian's documentation, not a live instance.",[2754,2755,2756],"style",{},"html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .sHwdD, html code.shiki .sHwdD{--shiki-light:#90A4AE;--shiki-light-font-style:italic;--shiki-default:#546E7A;--shiki-default-font-style:italic;--shiki-dark:#676E95;--shiki-dark-font-style:italic}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":2288,"searchDepth":2317,"depth":2317,"links":2758},[2759,2762,2763,2764,2765,2766,2767],{"id":1968,"depth":2317,"text":1969,"children":2760},[2761],{"id":2125,"depth":2350,"text":2126},{"id":2150,"depth":2317,"text":2151},{"id":2280,"depth":2317,"text":26},{"id":2404,"depth":2317,"text":2405},{"id":2552,"depth":2317,"text":2553},{"id":2628,"depth":2317,"text":2629},{"id":2688,"depth":2317,"text":2689,"children":2768},[2769,2770],{"id":2701,"depth":2350,"text":2702},{"id":2712,"depth":2350,"text":2713},"The verified plugin ai.oz0\u002Fsupport-triage - new tickets in Jira Service Management or ServiceNow triaged by an agent, routed and noted through the ticket system's connector, and acknowledged by mail, each write after a person approves it.","md",null,{"audience":2775,"doc_type":2776},"tenant administrators and plugin users","how-to",{"icon":621},{"title":618,"description":2771},"Jo8prA-ogZHIyAhIGiiH5m_TZ8DJeC_wcWKVOHdZsyE",[2781,2783],{"title":613,"path":614,"stem":615,"description":2782,"icon":616,"children":-1},"The verified connector ai.oz0\u002Fgitlab - GitLab's issues, merge requests, pipelines and repositories through GitLab's own MCP server, on GitLab.com or your own instance, on your own OAuth application, with GitLab's webhooks as events.",{"title":623,"path":624,"stem":625,"description":2784,"icon":361,"children":-1},"The verified set ai.oz0\u002Fessentials - the verified ai.oz0 plugins, at versions chosen to run together, installed as one decision.",1794442986637]