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conversations","\u002Fbuild\u002Fapps\u002Fchat-channels\u002Fconversations","04.build\u002F03.apps\u002F11.chat-channels\u002F01.conversations",{"title":939,"path":940,"stem":941,"icon":249},"Build a chat channel","\u002Fbuild\u002Fapps\u002Fchat-channels\u002Fbuild","04.build\u002F03.apps\u002F11.chat-channels\u002F02.build",{"title":943,"path":944,"stem":945,"icon":946},"Interop matrix","\u002Fbuild\u002Fapps\u002Finterop","04.build\u002F03.apps\u002F12.interop","i-ph-check-square-offset",{"title":948,"path":949,"stem":950,"children":951,"icon":71},"Improve","\u002Fimprove","05.improve\u002F00.index",[952,953,958,963,968,994,1021,1026,1031,1036],{"title":948,"path":949,"stem":950},{"title":954,"path":955,"stem":956,"icon":957},"Search, compare and fix","\u002Fimprove\u002Fsearch-and-compare","05.improve\u002F01.search-and-compare","i-ph-magnifying-glass",{"title":959,"path":960,"stem":961,"icon":962},"Errors and insights","\u002Fimprove\u002Ferrors-and-insights","05.improve\u002F02.errors-and-insights","i-ph-chart-line",{"title":964,"path":965,"stem":966,"icon":967},"Measured savings","\u002Fimprove\u002Fmeasured-savings","05.improve\u002F03.measured-savings","i-ph-scales",{"title":969,"path":970,"stem":971,"children":972,"icon":463},"Evals and quality gates","\u002Fimprove\u002Fevals","05.improve\u002F04.evals\u002F00.index",[973,974,978,982,986,990],{"title":969,"path":970,"stem":971,"icon":463},{"title":975,"path":976,"stem":977},"Case expectations","\u002Fimprove\u002Fevals\u002Fcases","05.improve\u002F04.evals\u002F01.cases",{"title":979,"path":980,"stem":981},"Record and replay answers","\u002Fimprove\u002Fevals\u002Frecordings","05.improve\u002F04.evals\u002F02.recordings",{"title":983,"path":984,"stem":985},"Check policy paths","\u002Fimprove\u002Fevals\u002Fcoverage","05.improve\u002F04.evals\u002F03.coverage",{"title":987,"path":988,"stem":989},"Gate a plugin update","\u002Fimprove\u002Fevals\u002Fquality-gates","05.improve\u002F04.evals\u002F04.quality-gates",{"title":991,"path":992,"stem":993},"Track quality and regressions","\u002Fimprove\u002Fevals\u002Fregressions","05.improve\u002F04.evals\u002F05.regressions",{"title":995,"path":996,"stem":997,"children":998,"icon":1000},"Outcome checks and patterns","\u002Fimprove\u002Foutcome-checks","05.improve\u002F05.outcome-checks\u002F00.index",[999,1001,1005,1009,1013,1017],{"title":995,"path":996,"stem":997,"icon":1000},"i-ph-gavel",{"title":1002,"path":1003,"stem":1004},"Choose a judge and rubric","\u002Fimprove\u002Foutcome-checks\u002Fjudges","05.improve\u002F05.outcome-checks\u002F01.judges",{"title":1006,"path":1007,"stem":1008},"Measure a judge over time","\u002Fimprove\u002Foutcome-checks\u002Fsampling","05.improve\u002F05.outcome-checks\u002F02.sampling",{"title":1010,"path":1011,"stem":1012},"Use a reviewer agent","\u002Fimprove\u002Foutcome-checks\u002Freviewer","05.improve\u002F05.outcome-checks\u002F03.reviewer",{"title":1014,"path":1015,"stem":1016},"Choose among candidate answers","\u002Fimprove\u002Foutcome-checks\u002Fselection","05.improve\u002F05.outcome-checks\u002F04.selection",{"title":1018,"path":1019,"stem":1020},"Test and roll out judged agents","\u002Fimprove\u002Foutcome-checks\u002Frollouts","05.improve\u002F05.outcome-checks\u002F05.rollouts",{"title":1022,"path":1023,"stem":1024,"icon":1025},"Measured results","\u002Fimprove\u002Fmeasured-results","05.improve\u002F06.measured-results","i-ph-chart-bar",{"title":1027,"path":1028,"stem":1029,"icon":1030},"Comparisons of a changed agent","\u002Fimprove\u002Fcomparisons-of-a-changed-agent","05.improve\u002F07.comparisons-of-a-changed-agent","i-ph-git-diff",{"title":1032,"path":1033,"stem":1034,"icon":1035},"Where a fix belongs","\u002Fimprove\u002Fwhere-a-fix-belongs","05.improve\u002F08.where-a-fix-belongs","i-ph-ladder",{"title":1037,"path":1038,"stem":1039,"icon":957},"Evidence for agents","\u002Fimprove\u002Fevidence-for-agents","05.improve\u002F09.evidence-for-agents",{"title":1041,"path":1042,"stem":1043,"children":1044,"icon":71},"Govern","\u002Fgovern","06.govern\u002F00.index",[1045,1047,1085,1089,1111,1115,1120,1151,1170,1175,1180,1184,1207],{"title":1046,"path":1042,"stem":1043},"Govern agents",{"title":1048,"path":1049,"stem":1050,"children":1051,"icon":98},"Tool policy","\u002Fgovern\u002Ftool-policy","06.govern\u002F01.tool-policy\u002F00.index",[1052,1053,1057,1061,1065,1069,1073,1077,1081],{"title":1048,"path":1049,"stem":1050,"icon":98},{"title":1054,"path":1055,"stem":1056},"Export and apply a tool policy","\u002Fgovern\u002Ftool-policy\u002Ffiles","06.govern\u002F01.tool-policy\u002F02.files",{"title":1058,"path":1059,"stem":1060},"Rules for plugin and remote functions","\u002Fgovern\u002Ftool-policy\u002Fplugin-functions","06.govern\u002F01.tool-policy\u002F03.plugin-functions",{"title":1062,"path":1063,"stem":1064},"Function conditions and action classes","\u002Fgovern\u002Ftool-policy\u002Fconditions","06.govern\u002F01.tool-policy\u002F04.conditions",{"title":1066,"path":1067,"stem":1068},"Rules for taint, origins and sequences","\u002Fgovern\u002Ftool-policy\u002Forigins-and-sequences","06.govern\u002F01.tool-policy\u002F05.origins-and-sequences",{"title":1070,"path":1071,"stem":1072},"How the runtime enforces tool policy","\u002Fgovern\u002Ftool-policy\u002Fruntime","06.govern\u002F01.tool-policy\u002F06.runtime",{"title":1074,"path":1075,"stem":1076},"Preview, review and lint tool policy changes","\u002Fgovern\u002Ftool-policy\u002Freview-changes","06.govern\u002F01.tool-policy\u002F07.review-changes",{"title":1078,"path":1079,"stem":1080},"Assign duties to tool calls","\u002Fgovern\u002Ftool-policy\u002Fduties","06.govern\u002F01.tool-policy\u002F08.duties",{"title":1082,"path":1083,"stem":1084},"Command rules in a tool policy","\u002Fgovern\u002Ftool-policy\u002Fcommand-rules","06.govern\u002F01.tool-policy\u002F09.command-rules",{"title":1086,"path":1087,"stem":1088,"icon":230},"Governance replay","\u002Fgovern\u002Fgovernance-replay","06.govern\u002F02.governance-replay",{"title":1090,"path":1091,"stem":1092,"children":1093,"icon":532},"Reviewed changes","\u002Fgovern\u002Freviewed-changes","06.govern\u002F03.reviewed-changes\u002F00.index",[1094,1095,1099,1103,1107],{"title":1090,"path":1091,"stem":1092,"icon":532},{"title":1096,"path":1097,"stem":1098},"Review assistant and job proposals","\u002Fgovern\u002Freviewed-changes\u002Fproposals","06.govern\u002F03.reviewed-changes\u002F02.proposals",{"title":1100,"path":1101,"stem":1102},"Review plugin configurations","\u002Fgovern\u002Freviewed-changes\u002Fplugin-configurations","06.govern\u002F03.reviewed-changes\u002F03.plugin-configurations",{"title":1104,"path":1105,"stem":1106},"Review and roll back changesets","\u002Fgovern\u002Freviewed-changes\u002Fchangesets","06.govern\u002F03.reviewed-changes\u002F04.changesets",{"title":1108,"path":1109,"stem":1110},"Review changes to protected paths","\u002Fgovern\u002Freviewed-changes\u002Fprotected-paths","06.govern\u002F03.reviewed-changes\u002F05.protected-paths",{"title":1112,"path":1113,"stem":1114,"icon":666},"AI labels","\u002Fgovern\u002Fai-labels","06.govern\u002F04.ai-labels",{"title":1116,"path":1117,"stem":1118,"icon":1119},"Kill switches","\u002Fgovern\u002Fkill-switches","06.govern\u002F05.kill-switches","i-ph-power",{"title":1121,"path":1122,"stem":1123,"children":1124,"icon":1126},"Personal data","\u002Fgovern\u002Fpersonal-data","06.govern\u002F06.personal-data\u002F00.index",[1125,1127,1131,1135,1139,1143,1147],{"title":1121,"path":1122,"stem":1123,"icon":1126},"i-ph-user-minus",{"title":1128,"path":1129,"stem":1130},"Associate people and purposes with jobs","\u002Fgovern\u002Fpersonal-data\u002Fassociate-people","06.govern\u002F06.personal-data\u002F01.associate-people",{"title":1132,"path":1133,"stem":1134},"Find and export personal data","\u002Fgovern\u002Fpersonal-data\u002Fexport","06.govern\u002F06.personal-data\u002F02.export",{"title":1136,"path":1137,"stem":1138},"Restrict processing and record contests","\u002Fgovern\u002Fpersonal-data\u002Frestrictions-and-contests","06.govern\u002F06.personal-data\u002F03.restrictions-and-contests",{"title":1140,"path":1141,"stem":1142},"Erase personal data","\u002Fgovern\u002Fpersonal-data\u002Ferase","06.govern\u002F06.personal-data\u002F04.erase",{"title":1144,"path":1145,"stem":1146},"Retain records and restore backups","\u002Fgovern\u002Fpersonal-data\u002Fretention","06.govern\u002F06.personal-data\u002F05.retention",{"title":1148,"path":1149,"stem":1150},"Personal data held by plugins","\u002Fgovern\u002Fpersonal-data\u002Fplugin-records","06.govern\u002F06.personal-data\u002F06.plugin-records",{"title":1152,"path":1153,"stem":1154,"children":1155,"icon":1157},"Taint and labels","\u002Fgovern\u002Ftaint-and-labels","06.govern\u002F07.taint-and-labels\u002F00.index",[1156,1158,1162,1166],{"title":1152,"path":1153,"stem":1154,"icon":1157},"i-ph-drop-half-bottom",{"title":1159,"path":1160,"stem":1161},"Set rules on taint and labels","\u002Fgovern\u002Ftaint-and-labels\u002Frules","06.govern\u002F07.taint-and-labels\u002F02.rules",{"title":1163,"path":1164,"stem":1165},"Set clearance, egress and content walls","\u002Fgovern\u002Ftaint-and-labels\u002Flabel-policies","06.govern\u002F07.taint-and-labels\u002F03.label-policies",{"title":1167,"path":1168,"stem":1169},"Read outside text in a quarantine child","\u002Fgovern\u002Ftaint-and-labels\u002Fquarantine","06.govern\u002F07.taint-and-labels\u002F04.quarantine",{"title":1171,"path":1172,"stem":1173,"icon":1174},"Works-council mode","\u002Fgovern\u002Fworks-council-mode","06.govern\u002F08.works-council-mode","i-ph-users-three",{"title":1176,"path":1177,"stem":1178,"icon":1179},"Incidents","\u002Fgovern\u002Fincidents","06.govern\u002F09.incidents","i-ph-siren",{"title":1181,"path":1182,"stem":1183,"icon":213},"Inventory","\u002Fgovern\u002Finventory","06.govern\u002F10.inventory",{"title":1185,"path":1186,"stem":1187,"children":1188,"icon":1190},"Audit trail","\u002Fgovern\u002Faudit-trail","06.govern\u002F11.audit-trail\u002F00.index",[1189,1191,1195,1199,1203],{"title":1185,"path":1186,"stem":1187,"icon":1190},"i-ph-scroll",{"title":1192,"path":1193,"stem":1194},"Audit records and run identity","\u002Fgovern\u002Faudit-trail\u002Frecords","06.govern\u002F11.audit-trail\u002F02.records",{"title":1196,"path":1197,"stem":1198},"Verify the audit chain","\u002Fgovern\u002Faudit-trail\u002Fverification","06.govern\u002F11.audit-trail\u002F03.verification",{"title":1200,"path":1201,"stem":1202},"Export and verify evidence bundles","\u002Fgovern\u002Faudit-trail\u002Fevidence-bundles","06.govern\u002F11.audit-trail\u002F04.evidence-bundles",{"title":1204,"path":1205,"stem":1206},"Audit retention, erasure and legal holds","\u002Fgovern\u002Faudit-trail\u002Fretention","06.govern\u002F11.audit-trail\u002F05.retention",{"title":1208,"path":1209,"stem":1210,"children":1211,"icon":1213},"Command rules","\u002Fgovern\u002Fcommand-rules","06.govern\u002F12.command-rules\u002F00.index",[1212,1214,1218,1222,1226],{"title":1208,"path":1209,"stem":1210,"icon":1213},"i-ph-terminal",{"title":1215,"path":1216,"stem":1217},"Command rule patterns","\u002Fgovern\u002Fcommand-rules\u002Fpatterns","06.govern\u002F12.command-rules\u002F02.patterns",{"title":1219,"path":1220,"stem":1221},"What the command reader understands","\u002Fgovern\u002Fcommand-rules\u002Fcommand-reader","06.govern\u002F12.command-rules\u002F03.command-reader",{"title":1223,"path":1224,"stem":1225},"Create a command rule from an approval","\u002Fgovern\u002Fcommand-rules\u002Fallow-from-card","06.govern\u002F12.command-rules\u002F04.allow-from-card",{"title":1227,"path":1228,"stem":1229},"Command rule evaluation and limits","\u002Fgovern\u002Fcommand-rules\u002Fevaluation-and-limits","06.govern\u002F12.command-rules\u002F05.evaluation-and-limits",{"title":1231,"path":1232,"stem":1233,"children":1234,"icon":71},"Fleet","\u002Ffleet","07.fleet\u002F00.index",[1235,1237,1242,1247,1251,1256,1260,1265,1270,1274,1278,1297,1302,1307,1325,1329,1333,1352,1357,1380,1385,1390,1395,1399,1458,1462,1467,1481,1486,1490,1494],{"title":1236,"path":1232,"stem":1233},"Operate a fleet",{"title":1238,"path":1239,"stem":1240,"icon":1241},"Dev mode","\u002Ffleet\u002Fdev-mode","07.fleet\u002F01.dev-mode","i-ph-laptop",{"title":1243,"path":1244,"stem":1245,"icon":1246},"Run a cluster","\u002Ffleet\u002Fcluster","07.fleet\u002F02.cluster","i-ph-hard-drives",{"title":1248,"path":1249,"stem":1250,"icon":782},"Join nodes","\u002Ffleet\u002Fjoin-nodes","07.fleet\u002F03.join-nodes",{"title":1252,"path":1253,"stem":1254,"icon":1255},"Manage nodes","\u002Ffleet\u002Fmanage-nodes","07.fleet\u002F04.manage-nodes","i-ph-list-bullets",{"title":1257,"path":1258,"stem":1259,"icon":527},"Node health","\u002Ffleet\u002Fnodes","07.fleet\u002F05.nodes",{"title":1261,"path":1262,"stem":1263,"icon":1264},"Nodes as services","\u002Ffleet\u002Fservices","07.fleet\u002F06.services","i-ph-gear-six",{"title":1266,"path":1267,"stem":1268,"icon":1269},"Doctor","\u002Ffleet\u002Fdoctor","07.fleet\u002F07.doctor","i-ph-stethoscope",{"title":1271,"path":1272,"stem":1273,"icon":421},"Troubleshooting","\u002Ffleet\u002Ftroubleshooting","07.fleet\u002F08.troubleshooting",{"title":1275,"path":1276,"stem":1277,"icon":962},"Tracing and metrics","\u002Ffleet\u002Fobservability","07.fleet\u002F09.observability",{"title":1279,"path":1280,"stem":1281,"children":1282,"icon":1284},"Choose sandbox tier 2","\u002Ffleet\u002Fsandbox-tier-2","07.fleet\u002F10.sandbox-tier-2\u002F00.index",[1283,1285,1289,1293],{"title":1279,"path":1280,"stem":1281,"icon":1284},"i-ph-shield-chevron",{"title":1286,"path":1287,"stem":1288,"icon":1284},"Set up gVisor","\u002Ffleet\u002Fsandbox-tier-2\u002Fgvisor","07.fleet\u002F10.sandbox-tier-2\u002F01.gvisor",{"title":1290,"path":1291,"stem":1292,"icon":1284},"Set up microVM isolation","\u002Ffleet\u002Fsandbox-tier-2\u002Fmicrovms","07.fleet\u002F10.sandbox-tier-2\u002F02.microvms",{"title":1294,"path":1295,"stem":1296,"icon":1284},"Configure remote sandboxes","\u002Ffleet\u002Fsandbox-tier-2\u002Fremote","07.fleet\u002F10.sandbox-tier-2\u002F03.remote",{"title":1298,"path":1299,"stem":1300,"icon":1301},"Sandbox on macOS","\u002Ffleet\u002Fsandbox-on-macos","07.fleet\u002F11.sandbox-on-macos","i-ph-apple-logo",{"title":1303,"path":1304,"stem":1305,"icon":1306},"Sandbox on Windows","\u002Ffleet\u002Fsandbox-on-windows","07.fleet\u002F12.sandbox-on-windows","i-ph-windows-logo",{"title":1308,"path":1309,"stem":1310,"children":1311,"icon":797},"Configure local models","\u002Ffleet\u002Flocal-models","07.fleet\u002F13.local-models\u002F00.index",[1312,1313,1317,1321],{"title":1308,"path":1309,"stem":1310,"icon":797},{"title":1314,"path":1315,"stem":1316,"icon":797},"Share a local model with the fleet","\u002Ffleet\u002Flocal-models\u002Ffleet","07.fleet\u002F13.local-models\u002F01.fleet",{"title":1318,"path":1319,"stem":1320,"icon":797},"Review local-model safety checks","\u002Ffleet\u002Flocal-models\u002Ftrust","07.fleet\u002F13.local-models\u002F02.trust",{"title":1322,"path":1323,"stem":1324,"icon":797},"Size and price local models","\u002Ffleet\u002Flocal-models\u002Fsizing-and-cost","07.fleet\u002F13.local-models\u002F03.sizing-and-cost",{"title":1326,"path":1327,"stem":1328,"icon":1241},"Agents on a Mac with MLX","\u002Ffleet\u002Flocal-models-on-a-mac","07.fleet\u002F14.local-models-on-a-mac",{"title":1330,"path":1331,"stem":1332,"icon":127},"Queues","\u002Ffleet\u002Fqueues","07.fleet\u002F15.queues",{"title":1334,"path":1335,"stem":1336,"children":1337,"icon":1339},"Choose a Temporal backend","\u002Ffleet\u002Ftemporal-backends","07.fleet\u002F16.temporal-backends\u002F00.index",[1338,1340,1344,1348],{"title":1334,"path":1335,"stem":1336,"icon":1339},"i-ph-cloud",{"title":1341,"path":1342,"stem":1343},"Set retention and move tenants","\u002Ffleet\u002Ftemporal-backends\u002Fretention-and-migration","07.fleet\u002F16.temporal-backends\u002F01.retention-and-migration",{"title":1345,"path":1346,"stem":1347},"Encrypt Temporal payloads","\u002Ffleet\u002Ftemporal-backends\u002Fencryption","07.fleet\u002F16.temporal-backends\u002F02.encryption",{"title":1349,"path":1350,"stem":1351},"Read payloads in Temporal UI","\u002Ffleet\u002Ftemporal-backends\u002Fcodec","07.fleet\u002F16.temporal-backends\u002F03.codec",{"title":1353,"path":1354,"stem":1355,"icon":1356},"Regions","\u002Ffleet\u002Fregions","07.fleet\u002F17.regions","i-ph-globe-hemisphere-east",{"title":1358,"path":1359,"stem":1360,"children":1361,"icon":1363},"Run the roles separately","\u002Ffleet\u002Fseparate-roles","07.fleet\u002F18.separate-roles\u002F00.index",[1362,1364,1368,1372,1376],{"title":1358,"path":1359,"stem":1360,"icon":1363},"i-ph-squares-four",{"title":1365,"path":1366,"stem":1367},"Prepare database rights","\u002Ffleet\u002Fseparate-roles\u002Fdatabase-rights","07.fleet\u002F18.separate-roles\u002F01.database-rights",{"title":1369,"path":1370,"stem":1371},"Keep plaintext secrets on edges","\u002Ffleet\u002Fseparate-roles\u002Fsecrets","07.fleet\u002F18.separate-roles\u002F02.secrets",{"title":1373,"path":1374,"stem":1375},"Operate through role outages","\u002Ffleet\u002Fseparate-roles\u002Foutages","07.fleet\u002F18.separate-roles\u002F03.outages",{"title":1377,"path":1378,"stem":1379},"Use Temporal UI with separate roles","\u002Ffleet\u002Fseparate-roles\u002Ftemporal-ui","07.fleet\u002F18.separate-roles\u002F04.temporal-ui",{"title":1381,"path":1382,"stem":1383,"icon":1384},"High availability","\u002Ffleet\u002Fhigh-availability","07.fleet\u002F19.high-availability","i-ph-copy",{"title":1386,"path":1387,"stem":1388,"icon":1389},"Management over a WAN","\u002Ffleet\u002Fmanagement-over-a-wan","07.fleet\u002F20.management-over-a-wan","i-ph-globe-hemisphere-west",{"title":1391,"path":1392,"stem":1393,"icon":1394},"Cloud federation","\u002Ffleet\u002Fcloud-federation","07.fleet\u002F21.cloud-federation","i-ph-cloud-check",{"title":1396,"path":1397,"stem":1398,"icon":451},"Payload 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API","\u002Freference\u002Fadmin-api","10.reference\u002F09.admin-api","i-ph-repeat",{"title":1823,"path":1824,"stem":1825},"Compatibility","\u002Freference\u002Fcompatibility","10.reference\u002F10.compatibility",{"title":1827,"path":1828,"stem":1829},"Known issues","\u002Freference\u002Fknown-issues","10.reference\u002F11.known-issues",{"title":1831,"path":1832,"stem":1833,"children":1834,"icon":71},"About","\u002Fabout","11.about\u002F00.index",[1835,1836,1840,1845],{"title":1831,"path":1832,"stem":1833},{"title":1837,"path":1838,"stem":1839,"icon":967},"Licensing","\u002Fabout\u002Flicensing","11.about\u002F01.licensing",{"title":1841,"path":1842,"stem":1843,"icon":1844},"About these docs","\u002Fabout\u002Fcontributing-docs","11.about\u002F02.contributing-docs","i-ph-pencil-simple",{"title":1846,"path":1847,"stem":1848,"icon":42},"A local environment","\u002Fabout\u002Flocal-environment","11.about\u002F03.local-environment",{"id":1850,"title":609,"body":1851,"description":3068,"extension":3069,"links":3070,"meta":3071,"navigation":3074,"path":610,"seo":3075,"stem":611,"__hash__":3076},"docs\u002F04.build\u002F01.plugins\u002F22.verified\u002F19.servicenow.md",{"type":1852,"value":1853,"toc":3055},"minimark",[1854,1858,1865,1876,1951,1954,1959,1984,1988,2015,2023,2027,2030,2128,2135,2142,2146,2317,2324,2338,2356,2363,2368,2413,2451,2471,2474,2478,2496,2499,2543,2550,2681,2703,2774,2777,2784,2827,2831,2841,2914,2924,2928,2985,2989,2996,3000,3051],[1855,1856,1857],"p",{},"For: tenant administrators and plugin users.",[1855,1859,1860,1864],{},[1861,1862,1863],"code",{},"ai.oz0\u002Fservicenow"," connects to a ServiceNow instance through its Table API, which every instance provides. Agents can find and read incidents, requested items and tasks, and open, update, comment on or resolve incidents.",[1855,1866,1867,1868,1871,1872,1875],{},"The suggested policy asks a person before each change; an admin can change that policy with a reason. ",[1861,1869,1870],{},"add_comment"," always asks because its additional comments are visible to the caller and emailed by the instance (",[1861,1873,1874],{},"requires_approval","). Incident changes can start routines as events. Instances with Now Assist can also enable ServiceNow's MCP server.",[1877,1878,1879,1890],"table",{},[1880,1881,1882],"thead",{},[1883,1884,1885,1888],"tr",{},[1886,1887],"th",{},[1886,1889],{},[1891,1892,1893,1909,1919,1929,1943],"tbody",{},[1883,1894,1895,1899],{},[1896,1897,1898],"td",{},"Tool",[1896,1900,1901,1904,1905,1908],{},[1861,1902,1903],{},"servicenow"," (Table API), and ",[1861,1906,1907],{},"servicenow_assist"," (ServiceNow's own MCP server, off by default)",[1883,1910,1911,1914],{},[1896,1912,1913],{},"Agent",[1896,1915,1916,1918],{},[1861,1917,1903],{},", a delegate other plugins hand their ServiceNow work to",[1883,1920,1921,1924],{},[1896,1922,1923],{},"Event source",[1896,1925,1926,1928],{},[1861,1927,1903],{},": incident changes from a business rule on your instance",[1883,1930,1931,1934],{},[1896,1932,1933],{},"Connections",[1896,1935,1936,1938,1939,1942],{},[1861,1937,1903],{}," and ",[1861,1940,1941],{},"servicenow-assist",", each an OAuth app of your own in the instance",[1883,1944,1945,1948],{},[1896,1946,1947],{},"Reaches",[1896,1949,1950],{},"Your instance's host, and nothing else",[1855,1952,1953],{},"\"Verified\" means the project tested, pinned and secured this plugin. It does not mean that ServiceNow endorses it.",[1955,1956,1958],"h2",{"id":1957},"what-it-needs","What it needs",[1960,1961,1962,1974,1981],"ul",{},[1963,1964,1965,1966,1969,1970,1973],"li",{},"A ServiceNow instance, and an admin there who can create an OAuth app (the ",[1861,1967,1968],{},"admin"," or ",[1861,1971,1972],{},"oauth_admin"," role).",[1963,1975,1976,1977,1980],{},"A ServiceNow user for agents to act as. Every call is made as the user who signs in when you connect, so the\ninstance's own roles and access controls decide what agents can read and change. Give that user only what agents\nshould do, such as ",[1861,1978,1979],{},"itil",".",[1963,1982,1983],{},"A tenant admin in Orchestrator Zero to install the plugin and connect it.",[1955,1985,1987],{"id":1986},"install-it","Install it",[1989,1990,1995],"pre",{"className":1991,"code":1992,"language":1993,"meta":1994,"style":1994},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","oz0 plugin install ai.oz0\u002Fservicenow\n","bash","",[1861,1996,1997],{"__ignoreMap":1994},[1998,1999,2002,2005,2009,2012],"span",{"class":2000,"line":2001},"line",1,[1998,2003,1714],{"class":2004},"sBMFI",[1998,2006,2008],{"class":2007},"sfazB"," plugin",[1998,2010,2011],{"class":2007}," install",[1998,2013,2014],{"class":2007}," ai.oz0\u002Fservicenow\n",[1855,2016,2017,2018,2022],{},"Installing runs the agent's eval as the ",[2019,2020,2021],"a",{"href":970},"quality gate",", on your tenant's own models, so it makes\none model call.",[1955,2024,2026],{"id":2025},"connect-it-to-your-instance","Connect it to your instance",[1855,2028,2029],{},"The plugin uses an OAuth app you create in your own instance. Orchestrator Zero never registers a client for you, and\nit keeps no ServiceNow credential in the plugin.",[2031,2032,2033,2080,2106,2109],"ol",{},[1963,2034,2035,2036,2073,2076,2079],{},"Give the connection your instance's host:",[1989,2037,2039],{"className":1991,"code":2038,"language":1993,"meta":1994,"style":1994},"oz0 connection set servicenow --param instance=acme.service-now.com\noz0 connection start servicenow\n",[1861,2040,2041,2060],{"__ignoreMap":1994},[1998,2042,2043,2045,2048,2051,2054,2057],{"class":2000,"line":2001},[1998,2044,1714],{"class":2004},[1998,2046,2047],{"class":2007}," connection",[1998,2049,2050],{"class":2007}," set",[1998,2052,2053],{"class":2007}," servicenow",[1998,2055,2056],{"class":2007}," --param",[1998,2058,2059],{"class":2007}," instance=acme.service-now.com\n",[1998,2061,2063,2065,2067,2070],{"class":2000,"line":2062},2,[1998,2064,1714],{"class":2004},[1998,2066,2047],{"class":2007},[1998,2068,2069],{"class":2007}," start",[1998,2071,2072],{"class":2007}," servicenow\n",[2074,2075],"br",{},[1861,2077,2078],{},"connection start"," prints a link to the edge's page for the connection. Open it: the first step shows the redirect\nURL to give the app.",[1963,2081,2082,2083,2087,2088],{},"In the instance, create the app. On current releases: Machine Identity Console > Inbound integrations >\nNew integration > OAuth; Authorization code grant. On older ones: System OAuth > ",[2084,2085,2086],"strong",{},"Application\nRegistry > New > Create an OAuth API endpoint for external clients",". Set:",[1960,2089,2090,2093,2096,2103],{},[1963,2091,2092],{},"the redirect URL from the edge's page;",[1963,2094,2095],{},"a confidential client, with a client secret: the instance gives refresh tokens only to such a client;",[1963,2097,2098,2099,2102],{},"the scope ",[1861,2100,2101],{},"useraccount"," (the default);",[1963,2104,2105],{},"the access token's lifespan as your policy says (1,800 seconds by default): the edge renews it before it ends.",[1963,2107,2108],{},"On the edge's page, paste the app's client ID and client secret. The secret is sealed on the edges and sent only to\nthe instance you gave; it is never shown again, and never reaches a node.",[1963,2110,2111,2112],{},"Sign in to the instance as the user agents act as, and allow the app. The edge exchanges the code, with PKCE, and\nthe connection shows connected:",[1989,2113,2115],{"className":1991,"code":2114,"language":1993,"meta":1994,"style":1994},"oz0 connection show servicenow\n",[1861,2116,2117],{"__ignoreMap":1994},[1998,2118,2119,2121,2123,2126],{"class":2000,"line":2001},[1998,2120,1714],{"class":2004},[1998,2122,2047],{"class":2007},[1998,2124,2125],{"class":2007}," show",[1998,2127,2072],{"class":2007},[1855,2129,2130,2131,2134],{},"The host is the one the connection was connected for. If you change ",[1861,2132,2133],{},"instance"," later, calls get no token until you\nconnect again, and the client secret is not sent to the new host until you paste it again for that host.",[1855,2136,2137,2138,2141],{},"The instance's tokens are the user's: when that user leaves or loses a role, agents lose it too. A refresh token lasts\n100 days by default on an instance; when it ends or someone revokes it, the connection shows needs reconnecting\nand the tenant's admins are told. Run ",[1861,2139,2140],{},"oz0 connection start servicenow"," again.",[1955,2143,2145],{"id":2144},"the-functions","The functions",[1877,2147,2148,2161],{},[1880,2149,2150],{},[1883,2151,2152,2155,2158],{},[1886,2153,2154],{},"Function",[1886,2156,2157],{},"What it does",[1886,2159,2160],{},"Approval",[1891,2162,2163,2176,2188,2204,2216,2232,2244,2256,2269,2281,2293,2305],{},[1883,2164,2165,2170,2173],{},[1896,2166,2167],{},[1861,2168,2169],{},"servicenow.search_incidents",[1896,2171,2172],{},"Incidents by state, priority, group, assignee, caller, words in the short description, or update time",[1896,2174,2175],{},"No",[1883,2177,2178,2183,2186],{},[1896,2179,2180],{},[1861,2181,2182],{},"servicenow.get_incident",[1896,2184,2185],{},"One incident by number or sys_id, with its comments and work notes",[1896,2187,2175],{},[1883,2189,2190,2195,2202],{},[1896,2191,2192],{},[1861,2193,2194],{},"servicenow.search_request_items",[1896,2196,2197,2198,2201],{},"Requested items (",[1861,2199,2200],{},"sc_req_item",")",[1896,2203,2175],{},[1883,2205,2206,2211,2214],{},[1896,2207,2208],{},[1861,2209,2210],{},"servicenow.get_request_item",[1896,2212,2213],{},"One requested item, with its stage",[1896,2215,2175],{},[1883,2217,2218,2223,2230],{},[1896,2219,2220],{},[1861,2221,2222],{},"servicenow.search_tasks",[1896,2224,2225,2226,2229],{},"Tasks of every kind (the ",[1861,2227,2228],{},"task"," table)",[1896,2231,2175],{},[1883,2233,2234,2239,2242],{},[1896,2235,2236],{},[1861,2237,2238],{},"servicenow.get_task",[1896,2240,2241],{},"One task by number, whichever its table",[1896,2243,2175],{},[1883,2245,2246,2251,2254],{},[1896,2247,2248],{},[1861,2249,2250],{},"servicenow.query_table",[1896,2252,2253],{},"Rows of an allowed table, with typed conditions; reads only",[1896,2255,2175],{},[1883,2257,2258,2263,2266],{},[1896,2259,2260],{},[1861,2261,2262],{},"servicenow.create_incident",[1896,2264,2265],{},"A new incident",[1896,2267,2268],{},"Yes",[1883,2270,2271,2276,2279],{},[1896,2272,2273],{},[1861,2274,2275],{},"servicenow.update_incident",[1896,2277,2278],{},"Its state (new, in progress, on hold), urgency, impact, group, assignee, short description or category",[1896,2280,2268],{},[1883,2282,2283,2288,2291],{},[1896,2284,2285],{},[1861,2286,2287],{},"servicenow.add_comment",[1896,2289,2290],{},"A comment the caller sees",[1896,2292,2268],{},[1883,2294,2295,2300,2303],{},[1896,2296,2297],{},[1861,2298,2299],{},"servicenow.add_work_note",[1896,2301,2302],{},"A work note only fulfillers see",[1896,2304,2268],{},[1883,2306,2307,2312,2315],{},[1896,2308,2309],{},[1861,2310,2311],{},"servicenow.resolve_incident",[1896,2313,2314],{},"Resolves it with a resolution code and notes",[1896,2316,2268],{},[1855,2318,2319,2320,2323],{},"Every function says what it does with MCP's annotations, and every one answers in a declared shape, so cards and\n",[2019,2321,2322],{"href":674},"contracts"," can use the result. What a record holds (a description, a comment) is\noutside text, and jobs that read it are tainted.",[1855,2325,2326,2327,2330,2331,2334,2335,1980],{},"Every write waits for a person. The default deciders are the tenant's operators, never the person who started the\njob; your ",[2019,2328,2329],{"href":1049},"tool policy"," can name your own team instead. A description, a comment, a work note and\nresolution notes start with the tenant's ",[2019,2332,2333],{"href":1113},"AI label",", such as ",[1861,2336,2337],{},"[AI agent] ",[1855,2339,2340,2343,2344,2347,2348,2351,2352,2355],{},[1861,2341,2342],{},"create_incident"," is safe to repeat: it keeps the call's idempotency key in the incident's ",[1861,2345,2346],{},"correlation_id",", and a call\nmade again with the same key answers the first incident instead of making a second one. ",[1861,2349,2350],{},"update_incident"," and\n",[1861,2353,2354],{},"resolve_incident"," are safe to repeat too: the same change made again changes nothing more. These three say so, so the\nplatform may make them again after a lost node. A comment or a work note made twice is two entries, so the platform\nmakes those once.",[1855,2357,2358,2359,2362],{},"An instance's rate limit (429) is not made and not tried again by the plugin: the agent reads an error that says it is\nretryable and how long the instance asks to wait (its ",[1861,2360,2361],{},"Retry-After","), and the platform's one retry layer decides.",[2364,2365,2367],"h3",{"id":2366},"queries-are-built-never-written-by-a-model","Queries are built, never written by a model",[1855,2369,2370,2371,2374,2375,2378,2379,2382,2383,2386,2387,2390,2391,2390,2394,2390,2397,2390,2400,2390,2403,2406,2407,2409,2410,2412],{},"ServiceNow's encoded queries (",[1861,2372,2373],{},"sysparm_query",") join their terms with ",[1861,2376,2377],{},"^",", and the instance runs a value that starts with\n",[1861,2380,2381],{},"javascript:"," as script. So no function takes a query: they take typed filters, and ",[1861,2384,2385],{},"query_table"," takes conditions of a\nfield, an operator (",[1861,2388,2389],{},"equals",", ",[1861,2392,2393],{},"contains",[1861,2395,2396],{},"starts_with",[1861,2398,2399],{},"in",[1861,2401,2402],{},"at_least",[1861,2404,2405],{},"is_empty"," and the like) and a value. The\nplugin refuses a value with ",[1861,2408,2377],{},", a line break or a leading ",[1861,2411,2381],{},", and a field that dot-walks into another table,\nbefore anything reaches the instance.",[1855,2414,2415,2416,2419,2420,2423,2424,2426,2427,2390,2430,2432,2433,2435,2436,2438,2439,2390,2442,1938,2445,2447,2448,2450],{},"Every read function reads only the tables the setting ",[1861,2417,2418],{},"SERVICENOW_TABLES"," lists, ",[1861,2421,2422],{},"incident,sc_req_item,task,sys_user","\nunless you change it: ",[1861,2425,2385],{}," any of them, and the typed functions their own table (",[1861,2428,2429],{},"incident",[1861,2431,2200],{}," or\n",[1861,2434,2228],{},"), which they refuse when it is not listed. ",[1861,2437,2228],{}," is the table every task-like table extends, so listing it lets\n",[1861,2440,2441],{},"search_tasks",[1861,2443,2444],{},"get_task",[1861,2446,2385],{}," read change requests, problems, catalog tasks and any other table built on\nit, such as HR or security cases, as far as the connected user may. Leave ",[1861,2449,2228],{}," out to stop that:",[1989,2452,2454],{"className":1991,"code":2453,"language":1993,"meta":1994,"style":1994},"oz0 setting set SERVICENOW_TABLES incident,sc_req_item,task,sys_user,cmdb_ci\n",[1861,2455,2456],{"__ignoreMap":1994},[1998,2457,2458,2460,2463,2465,2468],{"class":2000,"line":2001},[1998,2459,1714],{"class":2004},[1998,2461,2462],{"class":2007}," setting",[1998,2464,2050],{"class":2007},[1998,2466,2467],{"class":2007}," SERVICENOW_TABLES",[1998,2469,2470],{"class":2007}," incident,sc_req_item,task,sys_user,cmdb_ci\n",[1855,2472,2473],{},"The setting holds reads only. The writes change incidents whatever it lists, since each waits for a person. The\ninstance's own access controls apply on top, as the connected user's.",[1955,2475,2477],{"id":2476},"events-incident-changes","Events: incident changes",[1855,2479,2480,2481,2483,2484,2487,2488,2491,2492,2495],{},"The ",[1861,2482,1903],{}," event source takes incident changes at ",[1861,2485,2486],{},"https:\u002F\u002F\u003Cedge>\u002Fevents\u002F\u003Ctenant>\u002Fservicenow",". Each delivery\ncarries a token you choose in the header ",[1861,2489,2490],{},"X-Oz0-Event-Token",", which the edge compares with the tenant secret\n",[1861,2493,2494],{},"SERVICENOW_EVENTS_TOKEN"," in constant time before anything reads the delivery.",[1855,2497,2498],{},"Make a token and set it:",[1989,2500,2502],{"className":1991,"code":2501,"language":1993,"meta":1994,"style":1994},"openssl rand -hex 32 | oz0 secret set SERVICENOW_EVENTS_TOKEN --signing --host edge.example.com:7443\n",[1861,2503,2504],{"__ignoreMap":1994},[1998,2505,2506,2509,2512,2515,2519,2523,2526,2529,2531,2534,2537,2540],{"class":2000,"line":2001},[1998,2507,2508],{"class":2004},"openssl",[1998,2510,2511],{"class":2007}," rand",[1998,2513,2514],{"class":2007}," -hex",[1998,2516,2518],{"class":2517},"sbssI"," 32",[1998,2520,2522],{"class":2521},"sMK4o"," |",[1998,2524,2525],{"class":2004}," oz0",[1998,2527,2528],{"class":2007}," secret",[1998,2530,2050],{"class":2007},[1998,2532,2533],{"class":2007}," SERVICENOW_EVENTS_TOKEN",[1998,2535,2536],{"class":2007}," --signing",[1998,2538,2539],{"class":2007}," --host",[1998,2541,2542],{"class":2007}," edge.example.com:7443\n",[1855,2544,2545,2546,2549],{},"Then, in the instance, keep the same token where only admins can read it, such as a system property\n",[1861,2547,2548],{},"oz0.events_token",", and add a business rule on the Incident table: When async, on Insert and\nUpdate, with this script:",[1989,2551,2555],{"className":2552,"code":2553,"language":2554,"meta":1994,"style":1994},"language-javascript shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","(function executeRule(current, previous) {\n  var r = new sn_ws.RESTMessageV2();\n  r.setEndpoint('https:\u002F\u002Fedge.example.com\u002Fevents\u002Facme\u002Fservicenow');\n  r.setHttpMethod('post');\n  r.setRequestHeader('Content-Type', 'application\u002Fjson');\n  r.setRequestHeader('X-Oz0-Event-Token', gs.getProperty('oz0.events_token'));\n  r.setRequestHeader('X-Oz0-Delivery', current.getUniqueValue() + ':' + current.getValue('sys_mod_count'));\n  r.setRequestBody(JSON.stringify({\n    table: 'incident',\n    operation: current.operation(),\n    sys_id: current.getUniqueValue(),\n    number: current.getValue('number'),\n    state: current.getValue('state'),\n    priority: current.getValue('priority'),\n    short_description: current.getValue('short_description'),\n    assignment_group: current.assignment_group.getDisplayValue(),\n    sys_updated_on: current.getValue('sys_updated_on'),\n    sys_mod_count: current.getValue('sys_mod_count')\n  }));\n  r.executeAsync();\n})(current, previous);\n","javascript",[1861,2556,2557,2562,2567,2573,2579,2585,2591,2597,2603,2609,2615,2621,2627,2633,2639,2645,2651,2657,2663,2669,2675],{"__ignoreMap":1994},[1998,2558,2559],{"class":2000,"line":2001},[1998,2560,2561],{},"(function executeRule(current, previous) {\n",[1998,2563,2564],{"class":2000,"line":2062},[1998,2565,2566],{},"  var r = new sn_ws.RESTMessageV2();\n",[1998,2568,2570],{"class":2000,"line":2569},3,[1998,2571,2572],{},"  r.setEndpoint('https:\u002F\u002Fedge.example.com\u002Fevents\u002Facme\u002Fservicenow');\n",[1998,2574,2576],{"class":2000,"line":2575},4,[1998,2577,2578],{},"  r.setHttpMethod('post');\n",[1998,2580,2582],{"class":2000,"line":2581},5,[1998,2583,2584],{},"  r.setRequestHeader('Content-Type', 'application\u002Fjson');\n",[1998,2586,2588],{"class":2000,"line":2587},6,[1998,2589,2590],{},"  r.setRequestHeader('X-Oz0-Event-Token', gs.getProperty('oz0.events_token'));\n",[1998,2592,2594],{"class":2000,"line":2593},7,[1998,2595,2596],{},"  r.setRequestHeader('X-Oz0-Delivery', current.getUniqueValue() + ':' + current.getValue('sys_mod_count'));\n",[1998,2598,2600],{"class":2000,"line":2599},8,[1998,2601,2602],{},"  r.setRequestBody(JSON.stringify({\n",[1998,2604,2606],{"class":2000,"line":2605},9,[1998,2607,2608],{},"    table: 'incident',\n",[1998,2610,2612],{"class":2000,"line":2611},10,[1998,2613,2614],{},"    operation: current.operation(),\n",[1998,2616,2618],{"class":2000,"line":2617},11,[1998,2619,2620],{},"    sys_id: current.getUniqueValue(),\n",[1998,2622,2624],{"class":2000,"line":2623},12,[1998,2625,2626],{},"    number: current.getValue('number'),\n",[1998,2628,2630],{"class":2000,"line":2629},13,[1998,2631,2632],{},"    state: current.getValue('state'),\n",[1998,2634,2636],{"class":2000,"line":2635},14,[1998,2637,2638],{},"    priority: current.getValue('priority'),\n",[1998,2640,2642],{"class":2000,"line":2641},15,[1998,2643,2644],{},"    short_description: current.getValue('short_description'),\n",[1998,2646,2648],{"class":2000,"line":2647},16,[1998,2649,2650],{},"    assignment_group: current.assignment_group.getDisplayValue(),\n",[1998,2652,2654],{"class":2000,"line":2653},17,[1998,2655,2656],{},"    sys_updated_on: current.getValue('sys_updated_on'),\n",[1998,2658,2660],{"class":2000,"line":2659},18,[1998,2661,2662],{},"    sys_mod_count: current.getValue('sys_mod_count')\n",[1998,2664,2666],{"class":2000,"line":2665},19,[1998,2667,2668],{},"  }));\n",[1998,2670,2672],{"class":2000,"line":2671},20,[1998,2673,2674],{},"  r.executeAsync();\n",[1998,2676,2678],{"class":2000,"line":2677},21,[1998,2679,2680],{},"})(current, previous);\n",[1855,2682,2683,2684,2686,2687,2390,2690,2390,2693,2390,2696,2432,2699,2702],{},"Each delivery becomes one event of type ",[1861,2685,2429],{},", with the action ",[1861,2688,2689],{},"created",[1861,2691,2692],{},"updated",[1861,2694,2695],{},"resolved",[1861,2697,2698],{},"closed",[1861,2700,2701],{},"canceled",", the incident's number as its subject, and its number, state, priority and group as attributes that\nroutines filter on:",[1989,2704,2708],{"className":2705,"code":2706,"language":2707,"meta":1994,"style":1994},"language-yaml shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","triggers:\n  - name: changed\n    event:\n      source: servicenow\n      types: [incident]\n      filter: event.action == 'created' && event.attributes.priority \u003C= 2\n","yaml",[1861,2709,2710,2719,2733,2740,2749,2764],{"__ignoreMap":1994},[1998,2711,2712,2716],{"class":2000,"line":2001},[1998,2713,2715],{"class":2714},"swJcz","triggers",[1998,2717,2718],{"class":2521},":\n",[1998,2720,2721,2724,2727,2730],{"class":2000,"line":2062},[1998,2722,2723],{"class":2521},"  -",[1998,2725,2726],{"class":2714}," name",[1998,2728,2729],{"class":2521},":",[1998,2731,2732],{"class":2007}," changed\n",[1998,2734,2735,2738],{"class":2000,"line":2569},[1998,2736,2737],{"class":2714},"    event",[1998,2739,2718],{"class":2521},[1998,2741,2742,2745,2747],{"class":2000,"line":2575},[1998,2743,2744],{"class":2714},"      source",[1998,2746,2729],{"class":2521},[1998,2748,2072],{"class":2007},[1998,2750,2751,2754,2756,2759,2761],{"class":2000,"line":2581},[1998,2752,2753],{"class":2714},"      types",[1998,2755,2729],{"class":2521},[1998,2757,2758],{"class":2521}," [",[1998,2760,2429],{"class":2007},[1998,2762,2763],{"class":2521},"]\n",[1998,2765,2766,2769,2771],{"class":2000,"line":2587},[1998,2767,2768],{"class":2714},"      filter",[1998,2770,2729],{"class":2521},[1998,2772,2773],{"class":2007}," event.action == 'created' && event.attributes.priority \u003C= 2\n",[1855,2775,2776],{},"The delivery's ID is the record's sys_id and update count, so a delivery the instance sends again is taken once.",[1855,2778,2779,2780,2783],{},"The plugin's tools run in ",[2019,2781,2782],{"href":94},"sandbox tier 1"," on nodes that have it, where the network goes only\nthrough the egress proxy. Your instance is yours, so its host is on no plugin's list: add it to the tenant's list so\nthat its calls reach it:",[1989,2785,2787],{"className":1991,"code":2786,"language":1993,"meta":1994,"style":1994},"oz0 tenant egress acme \u003Cthe hosts listed now> acme.service-now.com\n",[1861,2788,2789],{"__ignoreMap":1994},[1998,2790,2791,2793,2796,2799,2802,2805,2808,2811,2814,2817,2821,2824],{"class":2000,"line":2001},[1998,2792,1714],{"class":2004},[1998,2794,2795],{"class":2007}," tenant",[1998,2797,2798],{"class":2007}," egress",[1998,2800,2801],{"class":2007}," acme",[1998,2803,2804],{"class":2521}," \u003C",[1998,2806,2807],{"class":2007},"the",[1998,2809,2810],{"class":2007}," hosts",[1998,2812,2813],{"class":2007}," listed",[1998,2815,2816],{"class":2007}," no",[1998,2818,2820],{"class":2819},"sTEyZ","w",[1998,2822,2823],{"class":2521},">",[1998,2825,2826],{"class":2007}," acme.service-now.com\n",[1955,2828,2830],{"id":2829},"servicenows-own-mcp-server-where-you-have-now-assist","ServiceNow's own MCP server, where you have Now Assist",[1855,2832,2833,2834,2837,2838,2840],{},"ServiceNow's MCP Server Console serves Now Assist skills over MCP. It needs a Now Assist licence, and each call spends\none of your assists. The plugin can call its Quickstart Server\n(",[1861,2835,2836],{},"https:\u002F\u002F\u003Cinstance>\u002Fsncapps\u002Fmcp-server\u002Fmcp\u002Fsn_mcp_server_default",", which looks up and summarises incidents and cases)\nas the tool ",[1861,2839,1907],{},". It is off until you turn it on:",[2031,2842,2843,2881,2892],{},[1963,2844,2845,2846,2849,2850],{},"In the instance's MCP Server Console, create an OAuth inbound integration for Orchestrator Zero (scope\n",[1861,2847,2848],{},"mcp_server",", the redirect URL from the edge's page), and connect it:",[1989,2851,2853],{"className":1991,"code":2852,"language":1993,"meta":1994,"style":1994},"oz0 connection set servicenow-assist --param instance=acme.service-now.com\noz0 connection start servicenow-assist\n",[1861,2854,2855,2870],{"__ignoreMap":1994},[1998,2856,2857,2859,2861,2863,2866,2868],{"class":2000,"line":2001},[1998,2858,1714],{"class":2004},[1998,2860,2047],{"class":2007},[1998,2862,2050],{"class":2007},[1998,2864,2865],{"class":2007}," servicenow-assist",[1998,2867,2056],{"class":2007},[1998,2869,2059],{"class":2007},[1998,2871,2872,2874,2876,2878],{"class":2000,"line":2062},[1998,2873,1714],{"class":2004},[1998,2875,2047],{"class":2007},[1998,2877,2069],{"class":2007},[1998,2879,2880],{"class":2007}," servicenow-assist\n",[1963,2882,2883,2884,2887,2888,2891],{},"Once connected, the server lists its tools. The plugin pins what it expects. If ",[1861,2885,2886],{},"oz0 plugin list"," shows them\nwaiting for approval, as a change to what a plugin lists waits, approve them with\n",[1861,2889,2890],{},"oz0 plugin approve-tools servicenow",". A server that later lists itself otherwise waits again.",[1963,2893,2894,2895],{},"Turn it on:",[1989,2896,2898],{"className":1991,"code":2897,"language":1993,"meta":1994,"style":1994},"oz0 setting set SERVICENOW_NOW_ASSIST true\n",[1861,2899,2900],{"__ignoreMap":1994},[1998,2901,2902,2904,2906,2908,2911],{"class":2000,"line":2001},[1998,2903,1714],{"class":2004},[1998,2905,2462],{"class":2007},[1998,2907,2050],{"class":2007},[1998,2909,2910],{"class":2007}," SERVICENOW_NOW_ASSIST",[1998,2912,2913],{"class":2521}," true\n",[1855,2915,2916,2917,2919,2920,2923],{},"Until then, the plugin's own hook refuses every call of ",[1861,2918,1907],{},", and none spends an assist. Once on, every\ncall still waits for a person, and each spends one assist, which the job's usage shows as ",[1861,2921,2922],{},"now-assist, 1 assist"," next\nto its model calls, so reports count it. Budgets count US dollars, and ServiceNow publishes no price per assist, so an\nassist is reported at $0 and counts against no budget: the approval of each call is what limits them. The plugin's agent does not call the server; a plugin that wants\nit names its functions itself.",[1955,2925,2927],{"id":2926},"settings","Settings",[1877,2929,2930,2942],{},[1880,2931,2932],{},[1883,2933,2934,2937,2940],{},[1886,2935,2936],{},"Setting",[1886,2938,2939],{},"Default",[1886,2941,2157],{},[1891,2943,2944,2957,2972],{},[1883,2945,2946,2950,2954],{},[1896,2947,2948],{},[1861,2949,2418],{},[1896,2951,2952],{},[1861,2953,2422],{},[1896,2955,2956],{},"The tables the read functions may read",[1883,2958,2959,2964,2969],{},[1896,2960,2961],{},[1861,2962,2963],{},"SERVICENOW_NOW_ASSIST",[1896,2965,2966],{},[1861,2967,2968],{},"false",[1896,2970,2971],{},"Turns on ServiceNow's own MCP server",[1883,2973,2974,2979,2982],{},[1896,2975,2976],{},[1861,2977,2978],{},"SERVICENOW_CA_PEM",[1896,2980,2981],{},"empty",[1896,2983,2984],{},"A CA certificate (PEM) your instance's certificate chains to, for an instance behind your own CA",[1955,2986,2988],{"id":2987},"where-it-connects","Where it connects",[1855,2990,2991,2992,2995],{},"Every call goes to your instance's host and nowhere else, over TLS that is checked. The plugin checks the host with the\n",[2019,2993,2994],{"href":94},"egress rules"," first: it reaches public addresses, and an instance on your own network only when the\ntenant's egress list names it. It connects to the address it checked. The edge talks to the same host when it connects\nand renews the token.",[1955,2997,2999],{"id":2998},"limits","Limits",[1960,3001,3002,3005,3008,3011,3017,3028,3031,3034,3048],{},[1963,3003,3004],{},"Tested against a fake instance, not a live one. The project tests the plugin against a fake shaped from\nServiceNow's documentation of the Table API, OAuth and the MCP Server Console. Check it on a test instance of yours\nbefore you rely on it.",[1963,3006,3007],{},"One user's access. Every call is the connected user's. There is no per-person access through this plugin.",[1963,3009,3010],{},"No client credentials grant. The connection signs in with the authorization code grant. A machine-to-machine\nclient (client credentials) is not offered yet.",[1963,3012,3013,3014,3016],{},"Customised instances. The plugin sends a base instance's incident states (1 New, 2 In Progress, 3 On Hold,\n6 Resolved) and urgency and impact values (1 to 3). An instance with other values needs ",[1861,3015,2385],{}," for reads,\nand its writes may be refused by its data policies.",[1963,3018,3019,3020,3022,3023,1938,3025,3027],{},"Comments and work notes are not idempotent. A repeated call adds a second entry. ",[1861,3021,2342],{},",\n",[1861,3024,2350],{},[1861,3026,2354],{}," are safe to repeat.",[1963,3029,3030],{},"ServiceNow's own MCP server. Only the Quickstart Server at its documented path; another server of the console\nneeds its own plugin. ServiceNow documents what its tools do, not their exact listing, so the pinned snapshot comes\nfrom the fake: if the live server lists itself otherwise, its functions wait for approval and the job says so. Its\nresults are text only. Each call may spend one of your vendor's credits (an assist), which the plugin reports\nbecause the server reports nothing.",[1963,3032,3033],{},"Assists are counted, not priced. They show on the job's usage and in reports as units, at $0, so no dollar\nbudget or quota stops them. Your contract decides what an assist costs; until a tenant can set a price per unit,\neach call's approval is the limit.",[1963,3035,3036,3038,3039,3041,3042,3044,3045,3047],{},[1861,3037,2228],{}," spans every task table. With ",[1861,3040,2228],{}," in ",[1861,3043,2418],{},", the task functions and ",[1861,3046,2385],{}," read\nevery table that extends it (changes, problems, HR or security cases) as far as the connected user may.",[1963,3049,3050],{},"Events. Only incidents, through the business rule above. Deletions are not sent.",[3052,3053,3054],"style",{},"html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html pre.shiki code .sbssI, html code.shiki .sbssI{--shiki-light:#F76D47;--shiki-default:#F78C6C;--shiki-dark:#F78C6C}html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .swJcz, html code.shiki .swJcz{--shiki-light:#E53935;--shiki-default:#F07178;--shiki-dark:#F07178}html pre.shiki code .sTEyZ, html code.shiki .sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}",{"title":1994,"searchDepth":2062,"depth":2062,"links":3056},[3057,3058,3059,3060,3063,3064,3065,3066,3067],{"id":1957,"depth":2062,"text":1958},{"id":1986,"depth":2062,"text":1987},{"id":2025,"depth":2062,"text":2026},{"id":2144,"depth":2062,"text":2145,"children":3061},[3062],{"id":2366,"depth":2569,"text":2367},{"id":2476,"depth":2062,"text":2477},{"id":2829,"depth":2062,"text":2830},{"id":2926,"depth":2062,"text":2927},{"id":2987,"depth":2062,"text":2988},{"id":2998,"depth":2062,"text":2999},"The verified plugin ai.oz0\u002Fservicenow - a ServiceNow instance's incidents, requested items and tasks on its Table API, incident changes as events, and ServiceNow's own MCP server as an option.","md",null,{"audience":3072,"doc_type":3073},"tenant administrators and plugin users","how-to",{"icon":421},{"title":609,"description":3068},"CF6OOI9KlACGLYrM6MWjYMvVUMBXfpN69e3dnX_AkJ0",[3078,3080],{"title":605,"path":606,"stem":607,"description":3079,"icon":603,"children":-1},"The verified connector ai.oz0\u002Fatlassian-dc - Jira and Confluence Data Center from Atlassian's own OpenAPI documents, on your own application links, every write asking a person by default, Jira's webhooks as events.",{"title":613,"path":614,"stem":615,"description":3081,"icon":616,"children":-1},"The verified connector ai.oz0\u002Fgitlab - GitLab's issues, merge requests, pipelines and repositories through GitLab's own MCP server, on GitLab.com or your own instance, on your own OAuth application, with GitLab's webhooks as events.",1794442985932]